Project Manager # 26-28899

Us Tech Solutions; Toronto; Presencial; CAD 90 000 - 130 000; Tempo integral

Resumo da oferta

US Tech Solutions is seeking a seasoned Project Manager to lead a high-priority Call Centre Migration project in Canada. You will align business and technology stakeholders, manage risks, and drive delivery across multiple teams.

A Bachelor’s degree is preferred, with PMP certification beneficial, and 5+ years of PM experience required. You will communicate effectively with executives, provide progress updates, and ensure governance standards are followed.

Qualificações

• 5+ years of project management experience.
• Experience with call centre technology and migration projects.
• Experience coordinating multiple teams and executive stakeholders.
• Excellent communication and stakeholder management skills.
• Ability to work under pressure and translate technical issues for leadership.

Responsabilidades

• Lead end-to-end PM activities for a high-priority Call Centre Migration project.
• Coordinate multiple project teams and workstreams to meet milestones.
• Develop and maintain comprehensive project plans and governance artifacts.
• Prepare executive-level reports and present updates to senior leadership.
• Translate technical concepts into clear business language for stakeholders.
• Foster collaboration across business and technology groups to drive delivery.
• Manage risks, issues, and escalation processes throughout project lifecycle.

Conhecimentos

Project management

Stakeholder management

Executive communication

Agile delivery

Formação académica

Bachelor's degree (preferred)

Ferramentas

Call centre technology

Descrição da oferta de emprego

Schedule: Monday to Friday | Core Business Hours

Job Description:

• Lead a high-priority Call Centre Migration project for the client.
• Bring multiple teams together to drive successful project delivery.
• Provide project leadership across business and technology stakeholders.
• Support the execution of key migration initiatives and deliverables.

Responsibilities:

• Lead end-to-end project management activities.
• Coordinate multiple project teams and workstreams.
• Develop and maintain project plans.
• Track project milestones and deliverables.
• Facilitate stakeholder meetings.
• Manage project risks and issues.
• Escalate project concerns when required.
• Prepare executive-level reports.
• Present project updates to senior leadership.
• Translate technical issues into business-friendly language.
• Drive stakeholder alignment across teams.
• Support migration readiness and implementation activities.
• Ensure project governance standards are followed.
• Build strong working relationships across teams.
• Enable collaboration between business and technology groups.

Experience:

• Must have 5+ years of Project Management experience.
• Must have previous experience with the client.
• Must have Call Centre Technology experience.
• Must have Call Centre Migration experience.
• Must have experience leading large-scale technology initiatives.
• Must have experience coordinating multiple teams.
• Must have experience working with executive stakeholders.
• Must have Executive Reporting experience.
• Must have experience presenting to senior leadership.
• Must have experience communicating technical concepts to executive audiences.
• Must have strong stakeholder management skills.
• Must have strong communication skills.
• Must have ability to work under pressure.
• Must have ability to gain trust across teams.
• Must have adaptable and flexible working style.
• Must have Agile delivery experience.

Education: Bachelor's degree preferred or equivalent professional experience.

Certifications: PMP certification

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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