Senior PM: Call Center Migration & Cross-Functional Delivery

BeachHead Inc.; Toronto; Presencial; CAD 92 000 - 110 000; Tempo integral

Resumo da oferta

BeachHead Inc. is seeking a Project Manager to lead a high-priority call center migration initiative in a large financial-services setting. You will coordinate multiple teams, align objectives, and provide clear updates to executive stakeholders while maintaining delivery momentum.

The role requires strong communication, adaptability under pressure, and proven experience managing complex technology migrations in a corporate environment. On-site Toronto, Canada.

Qualificações

• Minimum five years of project management experience.
• Experience working within a large financial institution.
• Hands-on experience with call center technology and migration projects.
• Demonstrated experience overseeing multiple teams and coordinating cross-functional deliverables.
• Strong executive communication and reporting experience.
• Ability to explain technical problems clearly to executive audiences.
• Excellent written and verbal communication skills.
• Adaptability and the ability to work effectively under pressure.
• Proven ability to gain the trust and cooperation of project teams.

Responsabilidades

• Lead and oversee the delivery of a call center migration project.
• Coordinate multiple teams and promote effective collaboration across project workstreams.
• Align stakeholders on project objectives, deliverables, timelines, and dependencies.
• Monitor project progress, identify risks and issues, and support timely resolution.
• Translate technical challenges into clear business updates for executive stakeholders.
• Prepare and deliver executive-level project reporting.
• Build trust across teams and create an environment that supports effective delivery.
• Adapt project plans and priorities in response to changing requirements.
• Support teams in achieving project milestones and maintaining delivery momentum.

Conhecimentos

Five years PM experience

Financial institution experience

Call center technology

Migration projects

Executive communication

Clear business updates for execs

Written and verbal communication

Adaptability under pressure

Trust-building across teams

Ferramentas

Call center tools

Descrição da oferta de emprego

BeachHead Inc. is seeking a Project Manager to lead a high-priority call center migration initiative in a large financial-services setting. You will coordinate multiple teams, align objectives, and provide clear updates to executive stakeholders while maintaining delivery momentum.

The role requires strong communication, adaptability under pressure, and proven experience managing complex technology migrations in a corporate environment. On-site Toronto, Canada.