Project Manager-Call Centre Migration

BeachHead; Toronto; On-site; CAD 91,000 - 110,000; Full time

Job summary

BeachHead is seeking a Project Manager-Call Centre Migration to lead a call center migration for a top financial client, coordinating multiple teams toward shared deliverables. You will report to executives, translate technical updates into clear business terms, and drive collaboration across a complex technology environment to ensure timely delivery.

The role requires 5+ years of project management experience, strong communication skills, and experience in large financial institutions; Agile

Qualifications

• Five+ years of project management experience in a large financial institution.
• Hands-on experience with call center technology and migration projects.
• Proven ability to oversee multiple teams and cross-functional deliverables.
• Strong executive communication and reporting experience.
• Ability to explain technical problems clearly to executives.
• Excellent written and verbal communication skills.
• Adaptability under pressure and ability to sustain momentum.
• Proven ability to gain trust across project teams.

Responsibilities

• Lead and oversee the delivery of the call center migration project.
• Coordinate multiple teams and promote effective collaboration across project workstreams.
• Align stakeholders on objectives, deliverables, timelines, and dependencies.
• Monitor progress, identify risks, and support timely resolution.
• Translate technical challenges into clear business updates for executives.
• Prepare and deliver executive-level project reporting.
• Build trust across teams and support delivery momentum.
• Adapt plans in response to changing requirements.

Skills

Five+ years PM experience

Financial domain experience

Call center technology

Cross-functional coordination

Executive reporting

Clear executive communication

Adaptability under pressure

Team trust-building

Education

PMP certification or equivalent

Tools

Agile experience

Job description

Could you bring teams together to deliver a high-priority technology transformation?

Working with one of our top financial clients, this role calls for a Project Manager-Call Centre Migration to lead a call center migration project and coordinate multiple teams toward shared deliverables. This offers the opportunity to contribute to a high-priority initiative, work with executive stakeholders, and help drive collaboration across a complex technology environment.

Pay rate range (CAD): $66.47/hr – $79.77/hr

Responsibilities

• Lead and oversee the delivery of a call center migration project.
• Coordinate multiple teams and promote effective collaboration across project workstreams.
• Align stakeholders on project objectives, deliverables, timelines, and dependencies.
• Monitor project progress, identify risks and issues, and support timely resolution.
• Translate technical challenges into clear business updates for executive stakeholders.
• Prepare and deliver executive-level project reporting.
• Build trust across teams and create an environment that supports effective delivery.
• Adapt project plans and priorities in response to changing requirements.
• Support teams in achieving project milestones and maintaining delivery momentum.

Desired Skill-Set

• Minimum five years of project management experience.
• Experience working within a large financial institution.
• Hands-on experience with call center technology and migration projects.
• Demonstrated experience overseeing multiple teams and coordinating cross-functional deliverables.
• Strong executive communication and reporting experience.
• Ability to explain technical problems clearly to executive audiences.
• Excellent written and verbal communication skills.
• Adaptability and the ability to work effectively under pressure.
• Proven ability to gain the trust and cooperation of project teams.

Nice to Have

• Project Management Professional certification or equivalent project management experience.
• Experience working in an Agile environment.

BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.