Project Manager - Call Centre Technology Migration

Global Technical Talent, Inc.; Toronto; Hybrid; CAD 83,000 - 99,000; Part time

Job summary

Global Technical Talent, Inc. is seeking a Project Manager to lead a high-priority Call Centre Migration engagement in Toronto. You will oversee the project end-to-end and enable cross-functional teams to align and deliver on milestones, with direct exposure to executive stakeholders.

The role is a 1-year contract with hybrid onsite requirements in Toronto. Strong communication skills and a track record of delivering complex technology migrations are essential.

Qualifications

• Minimum 5 years of project management experience.
• Experience translating technical concepts for executives.
• Experience working with call center technology or migration projects.
• Executive reporting experience is required.

Responsibilities

• Bring together cross-functional teams on the Call Centre Migration project.
• Oversee the project end-to-end and manage deliverables.
• Translate technical problems into executive-level communications.
• Provide regular executive reporting throughout the lifecycle.
• Adapt to changing priorities and build trust across stakeholders.

Skills

Project Management

Executive communication

Cross-functional collaboration

Under pressure performance

Agile experience

TD experience

Education

PMP certification

Job description

Hybrid — currently 2 days onsite per week, with flexibility required to work up to 4 days per week onsite. There may be an opportunity to work one day per week from a location in Mississauga.

• Position Type: Contract
• Contract Duration: 1 year
• Pay Rate: C$60.00–C$72.00 / Hour (CAD)
• Shift / Schedule: Monday to Friday, core business hours

PM - Call Centre Technology/ Migration

Location: Toronto, ON

Onsite Flexibility

Hybrid — currently 2 days onsite per week, with flexibility required to work up to 4 days per week onsite. There may be an opportunity to work one day per week from a location in Mississauga.

Contract Details

• Position Type: Contract
• Contract Duration: 1 year
• Pay Rate: C$60.00–C$72.00 / Hour (CAD)
• Shift / Schedule: Monday to Friday, core business hours
• Travel Requirements: Not outside GTA

Job Summary

This is a high-priority engagement at a leading financial institution, bringing together multiple teams that have been working in silos to collaborate on a Call Centre Migration project. The Project Manager will oversee the project end-to-end and enable cross-functional teams to align and deliver on project deliverables. This is an excellent opportunity to work on a high-visibility initiative with direct exposure to executive stakeholders across the organization.

Key Responsibilities

• Bring together multiple teams that were previously working in silos to collaborate on the Call Centre Migration project
• Oversee the project and enable teams to work together on project deliverablesTake technical problems and effectively communicate them to executives
• Provide executive reporting throughout the lifecycle of the project
• Work under pressure and adapt to changing priorities and requirements
• Build and maintain trust with cross-functional teams across the organization

Must-Have Requirements

• TD experience
• Call Centre Technology/ Migration
• Experience working w/ executives – ability to take technical problems and communicate to executives
• Executive Reporting experience

Required Skills

• Strong communicator with the ability to convey complex technical concepts to non-technical audiences
• Adaptable and able to work effectively under pressure
• Ability to gain the trust of multiple teams and stakeholders

Preferred Skills

• PMP certification (or equivalent work experience)
• Agile methodology experience

Required Experience

• Minimum 5 years of overall Project Management experience
• Experience working with executives — ability to translate technical problems into executive-level communications
• Call Centre Technology and/or Migration project experience

Nice-to-Have Experience

• Prior experience working at TD
• PMP certification or equivalent project management qualification
• Experience working in an Agile environment

Education Requirements

• No specific degree required; work experience is prioritized
• PMP certification is a nice to have

About the Client

This client is a leading financial services and banking institution operating across Canada and internationally, with a large-scale technology and operations workforce. The organization employs project managers, IT professionals, solutions developers, release train strategists, and technology specialists who collaborate on high-priority initiatives across agile, fast-paced environments. With a strong emphasis on governance, risk management, and regulatory compliance, the client offers contract professionals the opportunity to contribute to enterprise-level transformation programs with meaningful executive visibility.

About GTT

GTT is an NMSDC-certified Minority Business Enterprise (MBE) headquartered in Portsmouth, New Hampshire. GTT is a subsidiary of Chenega Corporation, an Alaska-based company and one of the largest Alaska Native-owned corporations. An Inc. 5000 honoree and one of SIA's Best Staffing Firms to Work For, GTT connects professionals with Fortune 500 organizations across IT, engineering, construction, utilities, life sciences, financial services, and healthcare throughout the U.S. and Canada. We're committed to diverse, inclusive workplaces and to placing people in roles where they can do their best work.

Job Number: 26-19231

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