Information Technology Project Manager

Kelly; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

Kelly in Toronto seeks an IT Project Manager to lead a high-priority Call Centre Migration on a 1-year contract. You will oversee several teams, align stakeholders, and report to senior leadership with clear executive updates.

Ideal candidates translate technical issues into business language, manage deliverables and risks, and drive timely resolution in a fast-paced banking/financial services context.

Qualifications

• Experience leading large IT projects with multiple teams and stakeholders.
• Strong background in call centre technology or migration projects.
• Proven ability to communicate updates to executives clearly.

Responsibilities

• Lead and oversee multiple teams in a large-scale Call Centre Migration project.
• Drive collaboration across cross-functional technical and business teams.
• Translate complex technical challenges into concise business updates for executives.
• Prepare and deliver executive-level reporting and project updates.
• Identify roadblocks and ensure timely resolution to keep objectives on track.

Skills

Project management

Call centre tech

Executive reporting

Stakeholder management

Agile experience

Job description

Job Title: IT Project Manager – Call Centre Migration

Location: Toronto, ON (Hybrid – Up to 4 days onsite per week)

Duration: 1 Year Contract

About the Role: Looking for an experienced IT Project Manager to support a high-priority Call Centre Migration project.

The ideal candidate will have strong experience managing complex IT projects, particularly within call centre technology and migration initiatives. This individual will be responsible for bringing multiple teams together, breaking down silos, aligning stakeholders, and ensuring teams work collaboratively towards common project deliverables.

This is a great opportunity to contribute to a high-visibility project within one of Canada's leading financial institutions.

Key Responsibilities

• Lead and oversee multiple teams involved in a large-scale Call Centre Migration project.
• Drive collaboration and alignment across cross-functional technical and business teams.
• Break down organizational silos and ensure teams are working towards shared project objectives.
• Manage project deliverables, timelines, dependencies, risks, and issues.
• Work closely with senior leadership and executive stakeholders to provide project updates and status reports.
• Translate complex technical challenges into clear, concise business language for executive audiences.
• Prepare and deliver executive-level reporting, presentations, and project updates.
• Proactively identify roadblocks and drive teams towards timely resolution.
• Manage competing priorities and ensure project objectives remain on track.

Must-Have Requirements

• Strong experience with Call Centre Technology and/or Call Centre Migration projects.
• Proven experience managing complex IT projects involving multiple teams and stakeholders.
• Strong experience working with executives and senior leadership.
• Ability to translate technical issues into clear, actionable updates for executive audiences.
• Hands-on experience with executive reporting and stakeholder communications.

Nice-to-Have Qualifications

• PMP certification or equivalent project management experience.
• Experience working in Agile environments.
• Experience within the banking or financial services industry.