Client Service Associate, Planning & Scheduling – Temporary

Jobtailor; Owen Sound; On-site; CAD 42,000 - 62,000; Full time

Job summary

Jobtailor in Owen Sound, Canada, is seeking a scheduling administrator to coordinate visits for nurses and home support workers, ensuring continuity of care across geographic areas. You will manage referrals, respond to inquiries, and adjust schedules daily to cover sick calls and admissions.

The role requires strong MS Office and scheduling software skills, plus experience in healthcare or customer service.

Qualifications

• University or college education preferred; high school diploma required.
• Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset.
• Proficiency in MS Office programs, Outlook, faxing software, and database management.
• Experience in a logistics or scheduling environment; familiarity with scheduling software such as AlayaCare is an asset.
• Experience in a healthcare environment is advantageous.
• Previous customer service experience in a contact center environment is an asset.
• Experience in a unionized environment is a benefit.
• A current and original copy of a satisfactory Criminal Records Check.
• The use of Personal Protective Equipment (PPE) may be required.

Responsibilities

• Assign visits to nurses and home support workers based on local geography and client needs, while ensuring continuity of care and following guidelines and planning procedures.
• Manage daily tasks, including receiving and processing client referrals and updates, and responding to phone inquiries from clients, doctors, service providers, and other agencies.
• Handle scheduling by managing advanced plans and making daily adjustments due to sick calls, client cancellations, and new client admissions, while also taking care of administrative duties.
• Work closely with team members and management to ensure adequate staffing levels each day and deliver quality care. Also, forecast staffing needs for the week.
• Support clients, nurses, and home support workers to ensure they receive high-quality care.
• Adapt to a fast-paced environment with changing priorities while meeting daily and weekly scheduling deadlines.
• Protect confidential information about clients, colleagues, suppliers, and VON's operations.
• Perform other duties as assigned.

Skills

Scheduling Management

Logistics Coordination

Client Care Support

Healthcare Experience

Customer Service

Education

High school diploma

University or college education preferred

Tools

AlayaCare

Outlook

Faxing Software

Database Management

MS Office Proficiency

Medical Terminology

Office Administration

Job description

• Assign visits to nurses and home support workers based on local geography and client needs, while ensuring continuity of care and following guidelines and planning procedures
• Manage daily tasks, including receiving and processing client referrals and updates, and responding to phone inquiries from clients, doctors, service providers, and other agencies
• Handle scheduling by managing advanced plans and making daily adjustments due to sick calls, client cancellations, and new client admissions, while also taking care of administrative duties
• Work closely with team members and management to ensure adequate staffing levels each day and deliver quality care. Also, forecast staffing needs for the week
• Support clients, nurses, and home support workers to ensure they receive high-quality care
• Adapt to a fast-paced environment with changing priorities while meeting daily and weekly scheduling deadlines
• Protect confidential information about clients, colleagues, suppliers, and VON's operations
• Perform other duties as assigned

Requirements

• University or college education preferred; high school diploma required
• Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
• Proficiency in MS Office programs, Outlook, faxing software, and database management
• Experience in a logistics or scheduling environment; familiarity with scheduling software such as AlayaCare is an asset
• Experience in a healthcare environment is advantageous
• Previous customer service experience in a contact center environment is an asset
• Experience in a unionized environment is a benefit
• A current and original copy of a satisfactory Criminal Records Check
• The use of Personal Protective Equipment (PPE) may be required

Core Competencies

Demonstrates strong scheduling and logistics management skills in a healthcare environment, ensuring continuity of care and effective communication with clients and service providers. Proficient in using scheduling software and MS Office tools to manage daily operations and staffing needs.

Highest-signal resume keywords

• Scheduling Management
• Logistics Coordination
• Client Care Support
• Healthcare Experience
• Customer Service

ATS Optimization Keywords

Hard Skills

• Scheduling Software
• Database Management
• MS Office Proficiency
• Medical Terminology
• Office Administration

Soft Skills

• Adaptability
• Communication
• Team Collaboration
• Problem-Solving

Certifications & Qualifications

• Office Administration Certificate
• Medical Terminology Certificate
• Criminal Records Check

Industry Keywords

• Healthcare Environment
• Unionized Environment
• Confidentiality
• Personal Protective Equipment

Tools & Technologies

• AlayaCare
• Outlook
• Faxing Software