Administrative Coordinator – Nova Scotia Insured Services Program, Mood and Anxiety Stream

Jobtailor; Halifax; On-site; CAD 52,000 - 78,000; Full time

Job summary

Jobtailor is seeking an experienced Administrative Support professional to assist with ISP program planning, implementation, and daily operations across current and future service streams in Nova Scotia. The role emphasizes handling sensitive information with discretion and coordinating communications among OAMH, NS Health, and IWK Health ISP partners.

Primary duties include documenting, scheduling, onboarding support for clinicians, and progress evaluation methods to uphold accountability,

Qualifications

• Post-secondary diploma or degree in Medical Office Administration or related field.
• 3–5 years of administrative or program support experience.
• Ability to work with highly sensitive and confidential information.
• Excellent written and verbal communication skills.

Responsibilities

• Provide comprehensive administrative support to the ISP enabling program planning, implementation, and day-to-day operations across current and future services streams.
• Coordinate operation and administrative processes in support of ISP delivery, including documentation management, scheduling, correspondence, and tracking of key actions and timelines.
• Support contract clinicians' administration by maintaining records, coordinating communications, assisting with onboarding, drafting and updating program and clinician materials, and facilitating information sharing.
• Assist with progress and evaluation methods that support accountability processes.
• Support the ISP Operations Manager and OAMH ISP leadership by preparing materials and completing administrative tasks associated with the program.
• Ensure clear and timely communication within OAMH, Nova Scotia Health, and IWK Health ISP partners.
• Foster regular, cross-team collaboration to support priorities.
• Act as a hub for communication to ensure all teams remain informed and aligned on upcoming priorities.

Skills

Professional discretion

Strong judgment

Confidential information handling

Communication skills

Tech proficiency

Education

Post-secondary diploma or degree in Medical Office Administration

Tools

Online resource access

Job description

• Providing comprehensive administrative support to the ISP enabling effective program planning, implementation, and day-to-day operations across current and future services streams.
• Coordinating operation and administrative processes in support of ISP delivery, including documentation management, scheduling, correspondence, and tracking of key actions and timelines.
• Supporting contract clinicians' administration by maintaining records, coordinating communications, assisting with onboarding, drafting and updating program and clinician materials, and facilitating information sharing.
• Assisting with progress and evaluation methods that support accountability processes.
• Supporting the ISP Operations Manager and OAMH ISP leadership by preparing materials and completing administrative tasks associated with the program.
• Ensuring clear and timely communication within OAMH, Nova Scotia Health, and IWK Health ISP partners.
• Fostering regular, cross-team collaboration to support priorities.
• Acting as a hub for communication to ensure all teams remain informed and aligned on upcoming priorities.

Requirements

• Post-secondary diploma or degree in medical office administration, or a related field, plus 3-5 years of administrative or program support experience.
• Strong judgment, professional discretion, and proven ability to work with highly sensitive and confidential information.
• Technological proficiency as the role involves considerable online presence and resource access.
• Excellent written and verbal communication skills.

Core Competencies

Demonstrates expertise in administrative support, program planning, and effective communication within healthcare settings. Proficient in managing sensitive information and fostering collaboration across teams to ensure operational efficiency.

Highest-signal resume keywords

• Administrative Support
• Program Planning
• Communication Skills
• Document Management
• Confidential Information Handling

ATS Optimization Keywords

Hard Skills

• Documentation Management
• Scheduling
• Onboarding Coordination
• Progress Evaluation Methods
• Record Maintenance

Soft Skills

• Professional Discretion
• Strong Judgment
• Collaboration

Certifications & Qualifications

• Post-Secondary Diploma or Degree in Medical Office Administration

Industry Keywords

• ISP Delivery
• OAMH
• Nova Scotia Health
• IWK Health

Tools & Technologies

• Online Resource Access