Pharma Patient Support & Case Specialist

Cencora, Inc.; Winnipeg; On-site; CAD 46,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Training programs

Career development opportunities

Mentorship programs

Job summary

Cencora, Inc. in Canada (Innomar Strategies) is seeking a client-focused Case Coordinator to support patient and provider services and pharma commercialization programs. You will record inquiries, update case files, and ensure timely responses.

Based in Winnipeg, this full-time on-site role emphasizes bilingual communication, data entry, and adherence to case-management processes. The organization offers comprehensive benefits, training, and career development within a leading global healthcare

Qualifications

• A minimum of one year of experience in customer service.
• Bilingual (French/English) an asset.
• Ability to multitask; attention to detail.
• Strong problem solving skills.
• Experience in the medical/pharmaceutical field is an asset.
• Working knowledge of Word, Excel and Outlook.

Responsibilities

• Provide a first point of contact for calls, emails and requests to respond to HR questions and resolve issues related to HR processes and systems.
• Record questions and requests, communicate resolutions, and update case files with case-management tools.
• Follow up with clients and perform additional research if needed.
• Maintain communication with the client until the request is resolved, informing of progress and resolution.
• Provide precise, coherent and timely responses about HR processes and policies.

Skills

Advanced knowledge of pharmaceutical"

Pharmaceutical distribution industry

Strong analytical and mathematical

Effective communication

Interpersonal and leadership skills

Organizational skills

Problem solving

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Cencora, Inc. in Canada (Innomar Strategies) is seeking a client-focused Case Coordinator to support patient and provider services and pharma commercialization programs. You will record inquiries, update case files, and ensure timely responses.

Based in Winnipeg, this full-time on-site role emphasizes bilingual communication, data entry, and adherence to case-management processes. The organization offers comprehensive benefits, training, and career development within a leading global healthcare