Program Assistant – Moose Factory (26-35)

Northern College of Applied Arts and Technology; Moose Factory; On-site; CAD 40,000 - 52,000; Full time

Benefits offered by this job

Defined benefit pension plan

Professional development opportunities

Wellness programs

Employee Assistance Program

Tuition assistance

Relocation expense reimbursement

Job summary

Northern College is seeking an administrative-focused Program Assistant to provide reception services for the Access Centre and to support administrative tasks. The role includes registering Academic Upgrading students, managing digital files, and maintaining accurate reporting records for funders and the Manager of Employment Services.

The incumbent will assist with client intake, guidance on education and employment opportunities, and help prepare résumés and pathway plans for clients.

Qualifications

• Two year diploma in Office Administration or related field required.
• Minimum one year of proven experience in an administrative environment and customer-facing role.

Responsibilities

• Provide reception services for the Access Centre and assist with administrative duties.
• Distribute departmental marketing materials and manage digital files.
• Register Academic Upgrading students and maintain accurate records for reporting to funders and management.
• Support students in training, education and employment opportunities.
• Handle inquiries via phone, text, social media, email and in person and route to staff as needed.
• Conduct intake interviews and gather required documentation from clients.
• Assist with resumes, cover letters, and pathway plans for registered clients.

Skills

Customer service

Organized

Communication

Education

Two year diploma in Office Administration – Executive, Business Administration, or equivalent/related field

Job description

At Northern College, we’re committed to the ongoing success and development of everyone who passes through our learning spaces, whether they be our students, employees, or community members. We believe in investing in those who invest in us, constantly working to build a collaborative and friendly working environment while offering top-tier benefits and generous pension packages to our eligible full-time employees with purposeful, rewarding work, supportive supervisors, and positive, engaged work teams.

Reporting to the Manager, Employment Services and Academic Upgrading, the Program Assistant will be responsible for providing reception services for the Access Centre. In addition, they will provide administrative support for the Access Centre, including distribution of departmental marketing material, manage all digital files, register Academic Upgrading students and maintain accurate records for reporting activity and statistics to the funders and to the Manager.

What You Will Be Doing

• Support students in their training, education and employment journey;
• Support students in registering and applying for education, training or employment opportunities;
• Answer incoming inquiries by phone, text, social media, email, and in person and direct to appropriate staff as needed;
• Meet with clients applying for services such as Educational, Training or Employment Services, and begin the intake folder process and ensure the client is eligible for the service. Plans to meet with key staff at other sites;
• Conduct in-person or virtual initial registration interviews and collect all necessary documentation from clients;
• Assist with resumes and cover letters, or other documents as needed for school or employment; and
• Assist with developing Educational or Employment pathway plans for all registered clients. A detailed job description is available from the Human Resource Services department.

What You Will Need To Be Considered

• Two (2) year diploma in Office Administration – Executive, Business Administration, or equivalent/related field; and
• Minimum one (1) year of proven experience in an administrative environment and customer-facing role.

The successful candidate will be well organized, have great customer service skills, and be comfortable hosting and attending local events.

Please note this position qualifies under Northern College’s protocol for hiring in remote regions. Candidates with relevant experience and who do not meet the education requirements may be given consideration based on relevant equivalent qualifications.

What Northern Has To Offer

• Defined benefit pension plan;
• Professional development opportunities;
• Wellness programs;
• Employee Assistance Program;
• Tuition assistance;
• Generous vacation and holiday closure;
• Group insurance benefits (medical, dental, life insurance, LTD, etc.); and
• Relocation expense reimbursement.

The incumbent may be required to provide a criminal record check.

As part of Northern College’s action on reconciliation, the College recognizes its responsibility to make a difference through increasing the number of Indigenous employees who work in the academic field. We encourage applicants who identify as Indigenous to apply.

Northern College is committed to an inclusive, barrier-free recruitment process. To request reasonable accommodation at any time during the recruitment process, please contact the Human Resource Services department at [e-mail] or call us at 705-235-3211 ext. 2136. Information received relating to the accommodation needs of applicants will be addressed confidentially.

Northern College values diversity and is an equal-opportunity employer.