Profit‑Sharing Software Support Specialist

Brock Solutions; Richmond; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation package

Profit sharing

Extended Health benefits

Continuous career growth

Company events and celebrations

Job summary

A leading engineering solutions provider based in Richmond, BC, is seeking an Entry Level Software Support Specialist. This position involves troubleshooting software bugs and technical issues, providing excellent customer service, and contributing to the support team’s knowledge base. Ideal candidates will have a diploma or degree in Computer Science or a related field. The role offers a competitive compensation package and is a great opportunity for recent graduates to start their careers in IT.

Qualifications

• Knowledge in high-availability technologies like Windows Failover Clustering.
• Experience with Web Servers and Web Services.
• Basic knowledge of networking and server hardware.

Responsibilities

• Troubleshoot software bugs and performance issues.
• Act as first contact for technical incidents.
• Provide updates and excellent customer service.

Skills

Troubleshooting software bugs

Customer service

Communication

Collaboration

Education

Diploma or Degree in Computer Science or related Field

Tools

Windows Servers

Microsoft SQL Server

VMware

Azure

Job description

A leading engineering solutions provider based in Richmond, BC, is seeking an Entry Level Software Support Specialist. This position involves troubleshooting software bugs and technical issues, providing excellent customer service, and contributing to the support team’s knowledge base. Ideal candidates will have a diploma or degree in Computer Science or a related field. The role offers a competitive compensation package and is a great opportunity for recent graduates to start their careers in IT.