Procurement Transactions Manager – NA Hybrid

Manulife/John Hancock; Toronto; Hybrid; CAD 93,000 - 143,000; Full time

Benefits offered by this job

Health benefits

PTO & holidays

Retirement savings

Job summary

Manulife/John Hancock in Toronto is seeking a Manager, Transaction Operations to oversee transactional procurement services across North America and partner with the MGS offshore delivery team. The role combines operational leadership with sourcing and contracting engagements to drive measurable value.

You will manage stakeholder expectations, drive process improvements, monitor KPIs, and ensure governance compliance while supporting automation and AI-enabled initiatives within a global

Qualifications

• 5+ years of procurement, sourcing, vendor management, contract management, or procurement operations experience.
• Experience managing supplier engagements and procurement transactions.
• Strong understanding of sourcing, contracting, procurement governance, and supplier management.
• Experience working within a shared services or offshore delivery model.
• Strong stakeholder management, communication, and analytical skills.
• Bachelor's degree or equivalent experience.

Responsibilities

• Oversee delivery of transactional procurement services supporting North America.
• Coordinate day-to-day activities with the MGS offshore delivery team.
• Manage stakeholder escalations and procurement-related inquiries.
• Lead low-to-medium complexity sourcing initiatives and supplier engagements.
• Support contract negotiations, commercial reviews, and supplier evaluations.
• Monitor operational KPIs, service levels, and cycle-time performance.
• Ensure compliance with procurement policies and governance requirements.
• Identify and implement process improvement and automation opportunities.

Skills

Stakeholder management

Communication

Analytical skills

Offshore delivery model

Procurement governance

Sourcing & contracting

Supplier management

Leadership

Education

Bachelor's degree or equivalent experience

Tools

Ivalua

SAP

Coupa

Ariba

Fieldglass

Job description

Manulife/John Hancock in Toronto is seeking a Manager, Transaction Operations to oversee transactional procurement services across North America and partner with the MGS offshore delivery team. The role combines operational leadership with sourcing and contracting engagements to drive measurable value.

You will manage stakeholder expectations, drive process improvements, monitor KPIs, and ensure governance compliance while supporting automation and AI-enabled initiatives within a global