Manager, Transaction Operations

Manulife/John Hancock

Toronto

Hybrid

CAD 93,000 - 143,000

Full time

5 days ago

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Benefits offered by this job

Health benefits

PTO & holidays

Retirement savings

Job summary

Manulife/John Hancock in Toronto is seeking a Manager, Transaction Operations to oversee transactional procurement services across North America and partner with the MGS offshore delivery team. The role combines operational leadership with sourcing and contracting engagements to drive measurable value.

You will manage stakeholder expectations, drive process improvements, monitor KPIs, and ensure governance compliance while supporting automation and AI-enabled initiatives within a global

Qualifications

5+ years of procurement, sourcing, vendor management, contract management, or procurement operations experience.
Experience managing supplier engagements and procurement transactions.
Strong understanding of sourcing, contracting, procurement governance, and supplier management.
Experience working within a shared services or offshore delivery model.
Strong stakeholder management, communication, and analytical skills.
Bachelor's degree or equivalent experience.

Responsibilities

Oversee delivery of transactional procurement services supporting North America.
Coordinate day-to-day activities with the MGS offshore delivery team.
Manage stakeholder escalations and procurement-related inquiries.
Lead low-to-medium complexity sourcing initiatives and supplier engagements.
Support contract negotiations, commercial reviews, and supplier evaluations.
Monitor operational KPIs, service levels, and cycle-time performance.
Ensure compliance with procurement policies and governance requirements.
Identify and implement process improvement and automation opportunities.

Skills

Stakeholder management

Communication

Analytical skills

Offshore delivery model

Procurement governance

Sourcing & contracting

Supplier management

Leadership

Education

Bachelor's degree or equivalent experience

Tools

Ivalua

SAP

Coupa

Ariba

Fieldglass

Job description

Join our Procurement Operations team and play a critical role in delivering efficient, compliant, and customer-focused procurement services across North America. As Manager, Transaction Operations, you will oversee transactional procurement activities, partner with our MGS offshore delivery team, and lead more complex sourcing and contracting engagements. This is an excellent opportunity for a procurement professional looking to combine operational leadership, stakeholder engagement, sourcing expertise, and process improvement to drive measurable business value.

Position Responsibilities

Oversee delivery of transactional procurement services supporting North America.
Coordinate day-to-day activities with the MGS offshore delivery team.
Manage stakeholder escalations and procurement-related inquiries.
Lead low-to-medium complexity sourcing initiatives and supplier engagements.
Support contract negotiations, commercial reviews, and supplier evaluations.
Monitor operational KPIs, service levels, and cycle-time performance.
Ensure compliance with procurement policies and governance requirements.
Identify and implement process improvement and automation opportunities.

Required Qualifications

5+ years of procurement, sourcing, vendor management, contract management, or procurement operations experience.
Experience managing supplier engagements and procurement transactions.
Strong understanding of sourcing, contracting, procurement governance, and supplier management.
Experience working within a shared services or offshore delivery model.
Strong stakeholder management, communication, and analytical skills.
Bachelor's degree or equivalent experience.

Preferred Qualifications

Experience with Ivalua, SAP, Coupa, Ariba, Fieldglass, or similar procurement platforms.
Experience supporting procurement transformation and process improvement initiatives.
Knowledge of supplier negotiations and commercial evaluations.
Experience working within a large global organization.

When You Join Our Team

You’ll help shape and modernize procurement operations across North America.
You’ll work with global stakeholders and offshore delivery teams to drive meaningful business outcomes.
You’ll have opportunities to contribute to procurement transformation, automation, and AI-enabled initiatives.
You’ll be part of a collaborative team focused on delivering value, improving experiences, and simplifying processes.
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary & Location

Location: Toronto, Ontario
Working Arrangement: Hybrid
Salary range is expected to be between $92,900.00 CAD - $142,900.00 CAD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Employee Benefits

Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.
We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

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