Purchasing & Customer Service Coordinator

Cryopak; Montreal (administrative region); On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading supply chain company in Montreal is seeking a results-driven Supply Chain & Procurement professional. The role involves managing purchase orders, optimizing freight, and collaborating with production teams. Candidates should have 3–5 years of manufacturing purchasing experience and a bachelor’s degree in business or supply chain management. Proficiency in advanced Excel is essential. Bilingual skills in French and English are required for effective communication with suppliers.

Qualifications

• 3–5 years of purchasing experience in a manufacturing environment.
• Strong proficiency in Microsoft Office, including advanced Excel.
• Ability to reach full effectiveness within six months.

Responsibilities

• Prepare, issue, and manage purchase orders for raw materials and services.
• Maintain min/max inventory levels to support smooth production.
• Track open POs, confirm shipment schedules, resolve delays.

Skills

Procurement & Strategic Sourcing

Inventory Management

Transportation & Freight Optimization

Advanced Excel Analysis

ERP Systems & Master Data

Supplier Negotiation & Relationship Management

Cost Analysis

KPI Development

Production & Materials Planning Support

Cross-Functional Communication

Education

Bachelor’s degree in business or supply chain management

Tools

Microsoft Office

Job description

Cryopak is seeking a results‑driven Supply Chain & Procurement professional with strong experience in purchasing, inventory management, supplier negotiation, transportation coordination, and production support. This role requires a detail‑oriented individual with advanced Excel skills to support inventory analysis, KPI tracking, cost control, and freight optimization. The ideal candidate is proactive, collaborative, and committed to maintaining material availability, reducing supply risk, and driving continuous improvement alongside planning, production, quality, finance, and logistics teams.

Core Responsibilities & Achievements

• Prepare, issue, and manage purchase orders (POs) for raw materials, equipment, and services across multiple locations, ensuring alignment with approved pricing and sourcing strategies.
• Maintain appropriate min/max inventory levels to support smooth production while avoiding excess or slow‑moving stock.
• Track open POs weekly, confirm shipment schedules, resolve delays, and coordinate with suppliers and logistics partners to secure on‑time deliveries.
• Support freight and transportation optimization by comparing carriers, routes, and overall logistics costs.
• Benchmark, evaluate, and negotiate with suppliers to achieve competitive pricing and high‑quality performance.
• Implement sourcing strategies to reduce single‑source dependency and strengthen supply chain resilience.
• Collaborate closely with production planners, plant managers, and maintenance teams to ensure materials are available in line with production schedules.
• Track procurement and planning KPIs using advanced Excel reporting and dashboards.
• Analyze inventory data and provide actionable insights, including slow‑moving and at‑risk inventory reporting.
• Identify cost‑saving opportunities through supplier negotiations, alternate sourcing, and process or logistics improvements.
• Work with Sales and project teams to assess material and transportation costs for new products and maintain updated costing documents.
• Partner with Quality and suppliers to address non‑conformities and implement corrective actions.
• Maintain accurate supplier records, pricing updates, and ERP master data to ensure reliable reporting.
• Collaborate with Accounting to support accurate invoicing, cost validation, and payment processing.
• Stay informed on market trends, logistics best practices, and new technologies to drive continuous improvement.

Key Skills

• Procurement & Strategic Sourcing
• Inventory Management (Min/Max, safety stock, slow‑moving analysis)
• Transportation & Freight Optimization
• Logistics & Material Flow Coordination
• Advanced Excel Analysis (pivot tables, VLOOKUP/XLOOKUP, KPIs, dashboards)
• ERP Systems & Master Data
• Supplier Negotiation & Relationship Management
• Cost Analysis, Cost Reduction & Budget Control
• KPI Development & Performance Tracking
• Production & Materials Planning Support
• Quality & Compliance Collaboration
• Strong Organisational, Analytical, and Problem‑Solving Skills
• Cross‑Functional Communication & Collaboration

Qualifications

• Bachelor’s degree in business, supply chain management, or a related field
• 3–5 years of purchasing experience in a manufacturing environment
• Strong proficiency in Microsoft Office, including advanced Excel
• Ability to reach full effectiveness within six months

Additional Requirements

• Willingness to travel up to 10%
• Primary work location: Montreal, QC
• Provide supply chain and procurement support for Cryopak sites in Canada, the U.S., and France
• Bilingual French and English (English proficiency is required, as approximately 75% of the workday involves speaking and negotiating with Western Canada‑based suppliers and participating in daily meetings with peers)