Purchasing & Client Support Specialist

Cala Sourcing Solutions LLC; Mississauga; Hybrid; CAD 59,000 - 72,000; Full time

Benefits offered by this job

Hybrid work arrangement

Occasional international travel

Job summary

Cala Sourcing Solutions LLC in Mississauga is seeking a Purchasing & Customer Support Specialist. This hybrid role starts with training, then 1 day remote per week with the remainder onsite. The position offers full-time employment and a salary up to $65,000 CAD annually, DOE, with bilingual English/French communications required.

You will manage procurement, order processing, logistics, and inventory coordination, while maintaining ERP/CRM records and supporting customers by phone and email.

Qualifications

• Fluent in English and French with strong written and verbal communication skills.
• At least 5 years of relevant experience in procurement, order processing, customer support or related fields.
• Experience managing procurement and customer orders through an ERP system.
• Proficiency in Microsoft Excel, Word, and Outlook with CRM experience.
• Strong customer service, problem-solving, organizational and time-management skills.
• Attention to detail and ability to manage competing priorities.
• Ability to work independently and across departments.
• Post-secondary diploma or equivalent education.
• Ability to work onsite in Mississauga according to hybrid schedule.

Responsibilities

• Manage the procurement cycle from PO creation to final delivery.
• Coordinate with suppliers, internal teams, and logistics partners.
• Review vendor invoices and resolve pricing/delivery discrepancies.
• Address supplier issues and escalation concerns as needed.
• Monitor slow-moving and obsolete inventory with internal teams.
• Maintain material master data in the ERP system.
• Provide bilingual customer support by phone and email in English and French.
• Prepare sales and service quotations and maintain customer records in ERP/CRM.
• Manage the complete customer order cycle including invoicing and returns.
• Coordinate shipments with warehouse and logistics teams.
• Collaborate with Sales/Marketing/Finance to resolve inquiries and billing issues.
• Support global procurement initiatives and process improvements.
• Participate in occasional international travel for training or meetings.

Skills

Bilingual English/French

ERP system

CRM experience

Microsoft Excel

Procurement experience

Order processing

Customer support

Supply chain operations

Education

Post-secondary diploma

Tools

ERP system

CRM

Microsoft Excel

Job description

Purchasing & Customer Support Specialist

Work Arrangement: Hybrid - 1 day per week remote after training; remaining days onsite

Employment Type: Full-Time

Salary: Up to $65,000 annually DOE

Language Requirement: Fluency in - English/French written and spoken, is mandatory.

The Opportunity

Bring your procurement expertise and customer service skills to a role where you can make an impact across purchasing, order management, logistics, and inventory coordination. We are seeking an organized, detail-oriented bilingual professional who enjoys solving problems, building relationships, and keeping operations running smoothly in a fast-paced manufacturing or technical environment.

Key Responsibilities

• Manage the procurement cycle, from purchase order creation through final delivery.
• Coordinate with suppliers, internal teams, and logistics partners to support timely purchasing and material flow.
• Review vendor invoices and resolve pricing, delivery, and documentation discrepancies.
• Address supplier issues and escalation concerns as needed.
• Monitor slow-moving and obsolete inventory with internal departments.
• Maintain accurate material master data in the ERP system.
• Provide professional customer support by phone and email in English and French.
• Prepare sales and service quotations and maintain accurate customer records in ERP and CRM systems.
• Manage the complete customer order cycle, including order entry, confirmations, shipping, invoicing, returns, and credits.
• Coordinate shipments with warehouse and logistics teams.
• Partner with Sales, Marketing, and Finance to resolve customer inquiries, billing concerns, and payment issues.
• Support global procurement initiatives, process improvements, training, and procedural updates.
• Participate in occasional international travel for training or business meetings.

Must-Have Qualifications

• Fluent in English and French, with strong written and verbal communication skills in both languages.
• At least 5 years of relevant experience in procurement, order processing, customer support, supply chain operations, or a related field.
• Experience managing procurement and customer orders through an ERP system.
• Proficiency in Microsoft Excel, Word, and Outlook, along with CRM experience.
• Strong customer service, problem-solving, organizational, and time-management skills.
• Exceptional attention to detail and the ability to manage competing priorities.
• Ability to work independently and collaborate across departments.
• Post-secondary diploma or an equivalent combination of education and relevant experience.
• Ability to work onsite in Mississauga according to the hybrid schedule.

Preferred Qualifications

• Experience in an engineering, manufacturing, or technical environment.
• Knowledge of logistics, inventory management, and international shipping.
• Experience working with global suppliers and cross-functional teams.
• Familiarity with continuous improvement and process documentation.

Ready to bring your bilingual communication skills and procurement experience to a collaborative team? Apply today.

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