Procurement & Customer Support Specialist

Cala Sourcing Solutions LLC; Mississauga; Hybrid; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work schedule

RRSP matching program

Extended health benefits

Three weeks of vacation

Ongoing training and professional development

Job summary

TEEMA Solutions Group is seeking a Procurement & Customer Support Specialist in Mississauga, ON, to join its Order Processing team. This full-time role requires strong procurement and customer support skills, along with fluency in French. You will manage purchasing activities and enhance customer experiences while working in a dynamic and collaborative environment.

The position offers a hybrid work schedule with benefits, including RRSP matching and ongoing professional development opportunities.

Qualifications

• 5+ years of experience in procurement, order processing, or customer support.
• Experience with ERP systems in procurement and order management.
• Strong communication skills and ability to work independently.

Responsibilities

• Manage purchasing activities and coordinate with suppliers.
• Provide customer support via phone and email.
• Oversee the procurement process from purchase order to delivery.

Skills

Procurement and order processing

Customer support

Bilingual in English and French

Attention to detail

Microsoft Office proficiency

Education

Post-secondary diploma or equivalent

Tools

ERP systems

CRM systems

Microsoft Excel

Job description

Procurement & Customer Support Specialist

Please note speaking FRENCH fluently is a Requirement. If you do not speak French fluently you will not be considered for this role. Thank you

Location: Mississauga, ON (Hybrid – 1 day/week remote)
Job Type: Full-Time

Overview

Our client is seeking a detail-oriented Procurement & Customer Support Specialist to join its Order Processing team. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys working across procurement, order management, logistics, and customer service. The ideal candidate is highly organized, adaptable, customer-focused, and committed to accuracy.

What You'll Be Doing

Procurement

Manage purchasing activities and coordinate with internal and external suppliers.

Serve as the primary point of contact for procurement, logistics, and supplier communications.

Oversee the procurement process from purchase order through delivery.

Review and approve vendor invoices.

Resolve supplier issues and escalate concerns when necessary.

Partner with internal teams to monitor slow-moving and obsolete inventory.

Coordinate with cross-functional departments to maintain efficient material flow throughout the supply chain.

Maintain accurate material master data within the ERP system.

Participate in meetings with global teams to support procurement initiatives and process improvements.

Help identify and implement continuous improvement opportunities across procurement processes.

Train new team members and provide updates on procurement procedures and best practices.

Customer Support

Maintain customer records within ERP and CRM systems.

Provide outstanding customer support via phone and email.

Prepare sales and service quotations.

Manage the full order lifecycle, including order entry, confirmations, shipping, invoicing, returns, and credits.

Coordinate shipments with warehouse personnel.

Support the sales and marketing teams to ensure an exceptional customer experience.

Partner with Finance regarding customer credit and payment inquiries.

Travel internationally on occasion for training or business meetings, as needed.

What We're Looking For

5+ years of experience in procurement, order processing, customer support, or supply chain operations.

Technical aptitude with an engineering or manufacturing-related environment preferred.

Experience working with ERP systems throughout the full procurement and order management cycle.

Strong proficiency in Microsoft Office (Excel, Word, Outlook) and CRM systems.

Excellent organizational skills with exceptional attention to detail and accuracy.

Strong verbal and written communication skills.

Ability to multitask, prioritize, and adapt in a dynamic environment.

Self-motivated with the ability to work independently and collaboratively.

Post-secondary diploma or equivalent combination of education and experience.

Bilingual in English and French is required and you will be tested.

Preferred Qualifications

Experience within manufacturing, industrial, engineering, or technical industries.

Stable employment history with demonstrated long-term commitment.

Positive attitude with a willingness to learn and grow professionally.

Flexible and adaptable to changing priorities and business processes.

What We Offer

Hybrid work schedule (work from home one day per week)

RRSP matching program

Extended health benefits

Three weeks of vacation

Ongoing training and professional development

Opportunity to build a long-term career with a stable and growing international organization

This is an outstanding opportunity for a procurement and customer support professional looking to join a collaborative team where accuracy, continuous improvement, and customer satisfaction are highly valued.