Premium Dining Supervisor — Lead Service at Iconic Venues

Maple Leaf Sports & Entertainment; Toronto; Presencial; CAD 30.000 - 41.000; Jornada completa

Descripción de la vacante

Maple Leaf Sports & Entertainment (MLSE) is seeking an experienced Restaurant Team lead to deliver elevated food & beverage service and hospitality to guests and fans at all times, upholding MLSE Vision and Values. You will lead with passion, coach continuously, and collaborate with the Club manager to ensure smooth seating and service.

In this high-volume environment you will verify deliveries, expedite orders, resolve issues, supervise floor operations, and ensure pre-opening and closing

Formación

• Supervisory or management experience in a high-volume restaurant.
• Solid understanding of restaurant business principles and service etiquette.
• Effective team management experience.
• Knowledge of food and wine.
• Proactive approach toward day-to-day activities and shifting demands.
• Excellent interpersonal and communication skills.
• Ability to work evenings, weekends, and holidays.

Responsabilidades

• Lead by example and provide ongoing coaching, training, and motivation to the restaurant team.
• Work with the Club manager to prepare and organize seating plans.
• Ensure pre-opening duties are completed and staff are assigned sections.
• Verify the accuracy of incoming deliveries; ensure they are properly secured.
• Assist in expediting food orders to all sections of the restaurant.
• Ensure order discrepancies are quickly resolved.
• Supervise the floor during service; respond to guest concerns.
• Ensure closing duties are completed in an accurate manner.
• Document service issues and resolutions.
• Assist with other administrative functions, including employee performance reviews.
• Accurately and efficiently administer scheduling and attendance records.
• Adhere to MLSE service standards and policies.
• Follow all MLSE Health & Safety policies and procedures.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• Perform other duties as required.

Conocimientos

Supervisory experience

Team management

Customer service

POS proficiency

Food & wine knowledge

Communication skills

Multitasking under pressure

Attention to detail

Herramientas

POS systems

Descripción del empleo

Maple Leaf Sports & Entertainment (MLSE) is seeking an experienced Restaurant Team lead to deliver elevated food & beverage service and hospitality to guests and fans at all times, upholding MLSE Vision and Values. You will lead with passion, coach continuously, and collaborate with the Club manager to ensure smooth seating and service.

In this high-volume environment you will verify deliveries, expedite orders, resolve issues, supervise floor operations, and ensure pre-opening and closing