Premium Chocolate Boutique Store Manager - Sales Leader

Lindt & Sprüngli (Canada), Inc; Kitchener; On-site; CAD 56,000 - 70,000; Full time

Benefits offered by this job

Health and Dental Plan

Retirement Savings Plan

Employee Assistance Program

Corporate Gym Discount Rates

Wellness Program

Chocolate!

Job summary

Lindt & Sprüngli (Canada), Inc invites an enthusiastic Store Manager to lead our brand-new Lindt store at The Boardwalk in Kitchener. You will drive sales, manage daily operations and mentor a team of Retail Sales Associates to deliver outstanding customer service.

The role requires strong communication in English and French, retail management experience, and a passion for premium chocolate. We offer a competitive CAD salary range of 56K–70K plus a 15% bonus and a comprehensive rewards package.

Qualifications

• Post secondary education preferred.
• Sales oriented, able to develop/build business.
• 2-5 years of retail management experience.
• Strong oral and written communication abilities (French and English).
• Previous experience in a merchandising or presentation capacity.
• A history of going above and beyond to provide exceptional customer service.
• A talent for sales and selling.
• A passion for chocolate!

Responsibilities

• Manage daily operations of Lindt Retail Boutique.
• Drive corporate and retail sales.
• Uphold exemplary customer service standards through modelling of behaviour and guidelines.
• Monitor sales and labour to maximize store profitability without sacrificing customer service.
• Recruit, interview and hire Retail Sales Associates.
• Supervise staff to maximize customer service, sales and profit.
• Train sales techniques and product knowledge.
• Order merchandise timely and focus on inventory management and loss prevention.
• Reconcile cash with sales receipts and handle store administration.
• Develop knowledge of all products and sales information to achieve sales goals while controlling expenses.
• Performance manage staff and deliver employee reviews.
• Maintain merchandising presentation to company standards.
• Maintain high standards for cleanliness and food/product safety.
• Cash handling, inventory ordering and related retail duties.

Skills

Customer service

Sales skills

Retail management

Bilingual French/English

Education

Post secondary education

Job description

Lindt & Sprüngli (Canada), Inc invites an enthusiastic Store Manager to lead our brand-new Lindt store at The Boardwalk in Kitchener. You will drive sales, manage daily operations and mentor a team of Retail Sales Associates to deliver outstanding customer service.

The role requires strong communication in English and French, retail management experience, and a passion for premium chocolate. We offer a competitive CAD salary range of 56K–70K plus a 15% bonus and a comprehensive rewards package.