Premium Retail Store Manager – Customer & Sales Leader

Lindt & Sprüngli (Canada), Inc; Barrie; On-site; CAD 57,000 - 71,000; Full time

Benefits offered by this job

Health and Dental Plan

Retirement Savings Plan

Employee Assistance Program

Corporate Gym Discount Rates

Wellness Program

Chocolate!

Job summary

Lindt & Sprüngli (Canada), Inc. in the GTA area seeks a Store Manager to lead Lindt Retail Boutique operations and drive sales while delivering exceptional customer experiences.

The role emphasizes team leadership, training, and maintaining brand standards in a premium retail setting. Responsibilities include staffing, inventory control, cash handling, and daily administration to maximize profitability without compromising service.

Qualifications

• Excellent customer service is essential.
• Post secondary education preferred.
• Sales driven with ability to develop/build business.
• 2-5 years of retail management experience.
• Bilingual in French and English is valued.
• Merchandising or presentation experience.

Responsibilities

• Management of the daily operations of Lindt Retail Boutique
• Responsible for generating and driving corporate sales
• Uphold the values of exemplary customer service through modeling of behaviour and establishing appropriate guidelines
• Monitor sales and labour issues on a daily basis with a goal to maximize store profitability without sacrificing customer service
• Recruitment, interviewing and hiring of Retail Sales Associates
• Supervision of store employees to maximize customer service, sales and profit
• Training of sales techniques and product knowledge
• Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention
• Daily reconciling of cash with sales receipts, daily paperwork and accounting, payroll and other store administration
• Develop and utilize full knowledge of all products and sales information with a constant focus on achieving sales goals while controlling expenses
• On-going performance management of staff, assist in the preparation and delivery of employee performance reviews
• Maintain store merchandising presentation to company standards
• Maintain high standards for cleanliness and food/product safety
• Cash handling, inventory ordering and related retail administrative duties

Skills

Excellent customer service skills

Sales oriented

Strong communication (French & English

Time management

Team leadership

Education

Post secondary education preferred

Job description

Lindt & Sprüngli (Canada), Inc. in the GTA area seeks a Store Manager to lead Lindt Retail Boutique operations and drive sales while delivering exceptional customer experiences.

The role emphasizes team leadership, training, and maintaining brand standards in a premium retail setting. Responsibilities include staffing, inventory control, cash handling, and daily administration to maximize profitability without compromising service.