Retail Store Manager - Boardwalk

Lindt & Sprüngli; Kitchener; On-site; CAD 56,000 - 70,000; Full time

Benefits offered by this job

Health and Dental Plan

Retirement Savings Plan

Employee Assistance Program

Corporate Gym Discount Rates

Wellness Program

Job summary

Lindt & Sprüngli Canada is seeking a Store Manager for our flagship Lindt Boutique at The Boardwalk in Kitchener. You will lead daily store operations, drive sales, and model exceptional customer service.

The role requires strong communication in English and French, retail leadership 2-5 years, and a passion for chocolate. You will recruit, train, and develop staff, manage inventory and loss prevention, and ensure merchandising standards.

Qualifications

• Excellent customer service skills.
• Sales oriented; able to develop/build business.
• 2-5 years of retail management experience.
• Good time management habits.
• Strong oral and written communication abilities (French and English).
• Previous experience in merchandising or presentation capacity.
• A history of going above and beyond to provide exceptional customer service.
• A talent for sales and selling.
• A passion for chocolate!

Responsibilities

• Manage the daily operations of Lindt Retail Boutique.
• Drive corporate and retail sales and maximize store profitability.
• Recruit, interview and hire Retail Sales Associates.
• Train sales techniques and product knowledge.
• Effectively handle cash, inventory, and store administration.
• Maintain store merchandising to company standards and safety.
• Provide performance feedback and conduct employee reviews.

Skills

Retail management

Customer service

Sales

Merchandising

Time management

Bilingual English/French

Communication skills

Leadership

Education

Postsecondary education

Job description

We are looking for an enthusiastic, customer-focused, and results-driven individual to join our team as the Store Manager of our brand-new Lindt store at The Boardwalk in Kitchener. The ideal candidate must possess strong communication skills and a passion for sales and merchandising.Key Responsibilities:Management of the daily operations of Lindt Retail BoutiqueResponsible for generating and driving corporate salesUphold the values of exemplary customer service through modeling of behaviour and establishing appropriate guidelinesMonitor sales and labour issues on a daily basis with a goal to maximize store profitability without sacrificing customer serviceRecruitment, interviewing and hiring of Retail Sales AssociatesSupervision of store employees to maximize customer service, sales and profitTraining of sales techniques and product knowledgeTimely ordering of merchandise and supplies with focus on overall inventory management and loss preventionDaily reconciling of cash with sales receipts, daily paperwork and accounting, payroll and other store administrationDevelop and utilize full knowledge of all products and sales information with a constant focus on achieving sales goals while controlling expensesOn-going performance management of staff, assist in the preparation and delivery of employee performance reviewsMaintain store merchandising presentation to company standardsMaintain high standards for cleanliness and food/product safetyCash handling, inventory ordering and related retail administrative dutiesQualifications:Excellent customer service skillsPost secondary education preferredSales oriented, able to develop/build business2-5 years of retail management experienceGood time management habitsStrong oral and written communication abilities (French and English)Previous experience in a merchandising or presentation capacityA history of going above and beyond to provide exceptional customer serviceA talent for sales and sellingA passion for chocolate!Additional Criteria:A history of going above and beyond to provide exceptional customer serviceA talent for sales and sellingA passion for chocolate!Rewards PackageThe standard hiring range for this role is $56K-$70K CAD per annum with a 15% performance-based bonus. The final agreement upon salary may vary based on market location and factors such as job-related knowledge, skills and experience.We offer a competitive rewards package for our employees as well as a growth-oriented work environment. This includes not only the opportunity to sample our premium chocolate products but the following:Health and Dental PlanRetirement Savings PlanEmployee Assistance ProgramCorporate Gym Discount RatesWellness ProgramChocolate!Why Lindt Canada? Join our winning culture and become part of our team of passionate and dynamic individuals in our journey to become the leader in the Canadian chocolate market. Our environment characterizes personal commitment, drive, initiative and entrepreneurial spirit, working together as one team to reach outstanding results. We encourage, recognize and reward innovation, personal initiative, leadership and accountability throughout the organization. We are recognized as a Great Place to Work so come and grow your career with us, it’s a pretty sweet deal. To learn more about our winning culture, visit https://careers.lindtcanada.ca and or follow us on LinkedInLindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During more than 170 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four continents.We thank all those who have applied, however, only selected candidates will be contacted.Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information.This position will involve the use of AI tools to help screen, assess, or select applicants. This posting is for a newly created position.#RETAIL #LI-LINDTCA #LI-AJ1