Assistant Store Manager - Premium Chocolate Shop Lead

Lindt & Sprüngli (Canada), Inc; Kitchener; On-site; CAD 47,000 - 60,000; Full time

Benefits offered by this job

Health and Dental Plan

Retirement Savings Plan

Employee Assistance Program

Corporate Gym Discount Rates

Wellness Program

Chocolate!

Job summary

Lindt Canada seeks an enthusiastic Assistant Store Manager for the Lindt Chocolate Shop at The Boardwalk in Kitchener. The role emphasizes sales leadership, customer service, and smooth store operations, with a focus on driving profitability and exceptional guest experiences.

The ideal candidate brings strong communication, merchandising know-how, and a passion for chocolate; you will oversee daily shop activities, recruit and train staff, and uphold Lindt's premium standards.

Qualifications

• Post-secondary education.
• Minimum of five years of experience in retail sales, including management or supervisory experience.
• Experience in inventory control and order management.
• 1 to 2 years of experience in a retail management role with 2 to 5 years of overall retail experience.
• Hospitality or restaurant industry experience preferred.
• Knowledge of barista work and gelato/ice cream products is an asset.
• Experience in merchandising or visual presentation.
• Ability to multitask and manage multiple priorities in a fast-paced environment.
• Excellent customer service and sales skills.
• Strong verbal and written communication skills.
• Strong computer proficiency in MS Office.
• Demonstrated ability to go above and beyond to deliver exceptional customer service.
• Passion for chocolate.

Responsibilities

• Assist with the management of the daily operations of the Lindt Chocolate Shop.
• Support the generation and growth of corporate sales.
• Uphold the values of exemplary customer service by modeling appropriate behaviours.
• Monitor sales performance and labour requirements daily to maximize store profitability.
• Assist with recruitment activities including interviewing and hiring Retail Sales Associates.
• Supervise store employees to maximize customer service, sales, and profitability.
• Support training on sales techniques and product knowledge.
• Order merchandise and supplies with focus on inventory management and loss prevention.
• Reconcile daily cash with sales receipts and complete daily paperwork.
• Develop knowledge of products and sales data to achieve sales targets while controlling expenses.
• Support ongoing performance management, including employee reviews.
• Maintain store merchandising presentation in line with company standards.
• Maintain high standards for cleanliness and food/product safety.
• Manage cash handling, inventory ordering, and related retail admin duties.

Skills

Customer service

Sales skills

Communication

MS Office

Multitasking

Leadership

Passion for chocolate

Education

Post-secondary education

Job description

Lindt Canada seeks an enthusiastic Assistant Store Manager for the Lindt Chocolate Shop at The Boardwalk in Kitchener. The role emphasizes sales leadership, customer service, and smooth store operations, with a focus on driving profitability and exceptional guest experiences.

The ideal candidate brings strong communication, merchandising know-how, and a passion for chocolate; you will oversee daily shop activities, recruit and train staff, and uphold Lindt's premium standards.