Powersport Sales Service Advisor & Parts Representative

Kerr's Chain Saw Ltd; Bathurst; On-site; CAD 42,000 - 62,000; Full time

Job summary

Kerr’s Chain Saw Ltd. in Bathurst is seeking an experienced Service Advisor & Parts to join our team. You will greet customers, document repair needs, prepare estimates, and manage repair orders while coordinating with technicians.

Strong communication, organizational skills, and knowledge of powersports or outdoor power equipment are essential. Bilingual English/French is a definite asset.

Qualifications

• Previous experience as a Service Advisor is required.
• Strong customer service, communication, and interpersonal skills.
• Parts counter or powersports experience is an asset.
• Excellent organizational and time-management skills.
• Ability to multitask, prioritize, and work independently.
• Knowledge of powersports or outdoor power equipment is an asset.
• Valid driver's licence; motorcycle licence is an asset.
• Bilingual English/French is a definite asset.
• Ability to lift up to 60 lbs.

Responsibilities

• Greet and assist service customers by phone, in person, email, and text.
• Listen to customer concerns, document repair needs, and create repair orders.
• Prepare estimates and communicate with customers to obtain approval for repairs.
• Sell services while providing knowledgeable product support such as manufacture maintenance schedule.
• Maintain regular communication with customers throughout the repair process.
• Assign and monitor repair orders and coordinate with technicians.
• Ensure parts are ordered, available, and organized for repairs.
• Process and maintain warranty claims and ensure they remain up to date.
• Strive to meet key metrics to have Service department successful
• Help maintain an organized, clean, and efficient Parts & Service department.
• Identify and implement opportunities to improve processes and department efficiency.
• Provide customers with clear explanations of completed repairs and charges.
• Backup for parts, accessories, merchandise, and Assist with parts ordering, receiving, shipping, and inventory as required.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Time management

Multitasking

Driver's license

Bilingual EN/FR

Problem solving

Independent work

Job description

Do you have a passion for powersports and experience as a Service Advisor?

Kerr’s Chain Saw Ltd. is looking for an experienced Service Advisor & Parts to join our team. If you enjoy working with customers, solving problems, staying organized, and have a passion for ATV, Side-by-Side, motorcycle, and outdoor power equipment, we want to hear from you!

Key Responsibilities

• Greet and assist service customers by phone, in person, email, and text.
• Listen to customer concerns, document repair needs, and create repair orders.
• Prepare estimates and communicate with customers to obtain approval for repairs.
• Sell services while providing knowledgeable product support such as manufacture maintenance schedule.
• Maintain regular communication with customers throughout the repair process.
• Assign and monitor repair orders and coordinate with technicians.
• Ensure parts are ordered, available, and organized for repairs.
• Process and maintain warranty claims and ensure they remain up to date.
• Strive to meet key metrics to have Service department successful
• Help maintain an organized, clean, and efficient Parts & Service department.
• Identify and implement opportunities to improve processes and department efficiency.
• Provide customers with clear explanations of completed repairs and charges.
• Backup for parts, accessories, merchandise, and Assist with parts ordering, receiving, shipping, and inventory as required.

Qualifications

• Previous experience as a Service Advisor is required.
• Strong customer service, communication, and interpersonal skills.
• Parts counter or powersports experience is an asset.
• Excellent organizational and time-management skills.
• Ability to multitask, prioritize, and work independently.
• Knowledge of powersports or outdoor power equipment is an asset.
• Valid driver's licence required; motorcycle licence is an asset.
• Bilingual English/French is a definite asset.
• Ability to lift up to 60 lbs.

We are looking for someone who is personable, dependable, organized, and motivated to continuously improve the customer experience and efficiency of our Service & Parts departments.