Portfolio Retention & Growth Manager

L0530 Honda of Thornhill

Vaughan

On-site

CAD 150,000 - 200,000

Full time

14 days+

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Benefits offered by this job

Health benefits

Growth opportunities

Stock purchase program

Job summary

Honda of Thornhill in Thornhill, ON is seeking a Portfolio Retention Manager to lead a high-performing team and drive client retention through the portfolio management system One Eighty and CDK. The role focuses on business development via the client database, selling cash, lease, and finance renewals, educating clients on dealer options, and maintaining a customer-focused retail environment.

The position offers growth within a Fortune 500 partner with opportunities across Canada and the U.S.,

Qualifications

2-5 years of experience in similar capacity and/or automotive lease administration is required.
Excellent interpersonal, communication (verbal & written English) and customer service skills.
Valid OMVIC License and Valid Ontario Driver's License with clean driving record.
Experience with One-Eighty and CDK is an asset.
Proficient with Microsoft Office, Excel, Internet Explorer and Outlook.

Responsibilities

Provides customers with explanations of aftermarket products and extended warranties.
Describes all optional equipment available for customer purchase.
Reviews sales agreement to ensure vehicle, options and price are correct.
Completes credit applications with customers and discusses payment terms.
Completes paperwork necessary for vehicle sales and leases in a timely and efficient manner.
Explains dealership service procedures and policies to customers.
Coordinates with customers to explain leasing services and renewals.
Maintains customer and account information in One Eighty.
Keeps information confidential and secure.
Keeps abreast of new products and benefits to customers.