Portfolio Resource Coordinator

Paladin Security; Burnaby; On-site; CAD 50,000 - 55,000; Full time

Job summary

Paladin Security in Burnaby, BC is seeking a Portfolio Resource Coordinator to support scheduling and staffing across client sites. You will partner with Site Supervisors, guards, and management to ensure reliable shifts, accurate data, and contract adherence.

You will identify open shifts, minimize overtime, track hours and training, and maintain timely payroll and billing records using TEAM software. Strong communication and organizational skills are essential.

Qualifications

• Working knowledge of Employment Standards Legislation and Human Rights Legislation.
• Strong written and verbal communication skills with interpersonal abilities.
• Able to plan, organize, and solve complex scheduling challenges.
• Proficient with Microsoft Office Suite and Microsoft Teams.
• Cover letter submitted with resume.

Responsibilities

• Coordinate resource scheduling across the portfolio with Site Supervisors, guards, Client Service Managers, and Senior Management.
• Identify open shifts and ensure schedules meet contractual obligations.
• Fill daily shift cancellations and open lines while reducing overtime.
• Oversee a pool of First Responders, tracking hours, training needs, and performance.
• Maintain accurate data in TEAM software for scheduling, billing, and payroll.
• Address employee ticket submissions, payroll discrepancies, vacation requests, and reimbursements.
• Answer incoming calls to assist staff and frontline guards with operational queries.
• Participate in deployments, conduct site visits, and prepare regular leadership reports.

Skills

Scheduling coordination

Communication

Organizational skills

Problem solving

Education

Post-secondary education in business administration or related field

Tools

WinTeam

Microsoft Office Suite

Microsoft Teams

Job description

Full-time Burnaby, British Columbia On-site CA$50K - CA$55K/yr

Posted Friday, 10/23/2026

Position Overview

Employment Type: Full Time

Pay Rate: $50,000.00 - $55,000.00

Site Overview

Based out of our Burnaby office, this position supports dynamic security portfolio operations across various client sites. You will work within a collaborative environment focused on delivering reliable scheduling, proactive administrative support, and operational excellence for our teams in the field.

What You'll Be Doing

As a Portfolio Resource Coordinator, you will manage resource coordination and strategic scheduling for your assigned portfolio. You will work alongside Site Supervisors, security guards, Client Service Managers, and Senior Management to ensure smooth operations.

Identify open shifts and collaborate with the Client Service Team to ensure schedules are complete and meet contractual agreements.

Proactively fill daily shift cancellations and open lines while applying strategies to reduce overtime.

Oversee a pool of First Responders within the portfolio, tracking their working hours, training needs, and regular performance.

Maintain accurate data in TEAM software for scheduling, billing, and payroll processing.

Address employee ticket submissions, resolving payroll discrepancies, vacation requests, and reimbursements within established service timelines.

Answer incoming calls to assist staff and frontline guards with day-to-day operational queries.

Participate in employee deployment, conduct site visits to better understand contract obligations, and complete regular reporting for leadership.

Must Haves

Working knowledge of Employment Standards Legislation and Human Rights Legislation.

Strong written and verbal communication skills, paired with effective interpersonal abilities.

Demonstrated ability to plan, organize, and solve complex scheduling challenges.

Proficiency with Microsoft Office Suite and Microsoft Teams.

A cover letter submitted alongside your resume.

Nice-to-Haves

Post-secondary education in business administration or a related field.

Previous experience working with WinTeam software.

What's In It For You?

You will join a recognized Great Place to Work Certified team that values internal promotion, professional development, and a supportive workplace culture.

Why Join Our Team?

Paladin Security: Great Place To Work Certified 2026 – Making the World a Safer and Friendlier Place because we CARE !

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.