Portfolio Resource Coordinator (PRC)

Paladin Security; Burnaby; On-site; CAD 55,000 - 75,000; Full time

Job summary

Paladin Security in Burnaby is seeking a Portfolio Resource Coordinator to optimize staffing across client service teams. You will proactively fill open shifts, manage overtime reduction, and support administrative tasks in TEAM software and payroll processes.

The role requires post‑secondary business education, strong written and verbal communication, and solid knowledge of employment and human rights legislation.

Qualifications

• Post-secondary education in business administration or related would be considered an asset.
• Working knowledge of Employment Standards Legislation and Human Rights Legislation.
• Excellent verbal and written communication, and strong interpersonal and leadership skills.
• Demonstrated ability to plan, organize, problem-solve, and execute solutions.
• Strong computer proficiency in Microsoft Office Suite and Teams; experience working with WinTeam is preferred.

Responsibilities

• Strategically identify open shifts / open lines and work with the Client Service Team to ensure schedules are complete and adhere to our contractual obligations.
• Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, CSMs, ASLs, Senior Management and our Operations Centre.
• Keep a pool of First Responders within the portfolio and manage their hours, training and performance on a regular basis.
• Fill cancellations and openings in the daily schedule that are prescribed to the PRC based on coverage type.
• Coordinate with the Client Service Team & Team Lead to ensure staffing needs are met and proactively addressed.
• Maintain the portfolio and team KPI's to continuously obtain maximum outcome.
• Looking at payroll discrepancies, vacations, employee reimbursements and resolving the tickets as per the SLA without delays.
• Mitigating the overtime incurred and coming up with potential solutions to overcome the issues.
• Provide regular updates on ongoing projects to the scheduling manager.
• Being proactive in assessing the portfolio needs and being top of the day-to-day operations.
• Work to develop knowledge of Paladin's contractual obligations for the Portfolio(s) that you are assigned to. This will include site visitations, ongoing training, and a close working relationship with Paladin's management group.
• Support and process OTRS submissions as they relate to your portfolio of sites.
• Answering all the incoming calls coming into the department and answering the staff queries.
• Take on a large role in Paladin's deployment process and provide updates to stakeholders as needed.
• Work with Paladin's TEAM software to ensure accurate and timely scheduling, billing, and payroll.
• Complete daily and weekly reports to send out to the management team.
• Performs other duties as requested to assist with corporate and/or branch needs.

Skills

Verbal & written communication

Leadership

Organization & planning

Interpersonal skills

Problem solving

Education

Post-secondary education in business administration

Tools

WinTeam

Microsoft Office

Microsoft Teams

Job description

Overview

The Portfolio Resource Coordinator (PRC) is responsible for ensuring portfolio resource coordination and strategic scheduling support for their assigned Client Service Team. This is primarily achieved through proactively addressing resource needs, filling open shifts, and reducing overtime through strategic initiatives. The PRC will also provide administrative support for the portfolio, which includes ensuring accurate data entry in TEAM software, facilitating security officer training/clearance requirements, processing online ticket submissions, etc.

Location

This position is fully based in our Burnaby office.

Responsibilities

• Strategically identify open shifts / open lines and work with the Client Service Team to ensure schedules are complete and adhere to our contractual obligations.
• Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, CSMs, ASLs, Senior Management and our Operations Centre.
• Keep a pool of First Responders within the portfolio and manage their hours, training and performance on a regular basis.
• Fill cancellations and openings in the daily schedule that are prescribed to the PRC based on coverage type.
• Coordinate with the Client Service Team & Team Lead to ensure staffing needs are met and proactively addressed.
• Maintain the portfolio and team KPI's to continuously obtain maximum outcome.
• Looking at payroll discrepancies, vacations, employee reimbursements and resolving the tickets as per the SLA without delays.
• Mitigating the overtime incurred and coming up with potential solutions to overcome the issues.
• Provide regular updates on ongoing projects to the scheduling manager.
• Being proactive in assessing the portfolio needs and being top of the day-to-day operations.
• Work to develop knowledge of Paladin's contractual obligations for the Portfolio(s) that you are assigned to. This will include site visitations, ongoing training, and a close working relationship with Paladin's management group.
• Support and process OTRS submissions as they relate to your portfolio of sites.
• Answering all the incoming calls coming into the department and answering the staff queries.
• Take on a large role in Paladin's deployment process and provide updates to stakeholders as needed.
• Work with Paladin's TEAM software to ensure accurate and timely scheduling, billing, and payroll.
• Complete daily and weekly reports to send out to the management team.
• Performs other duties as requested to assist with corporate and/or branch needs.

Requirements

• Post-secondary education in business administration or related would be considered an asset.
• Working knowledge of Employment Standards Legislation and Human Rights Legislation.
• Excellent verbal and written communication, and strong interpersonal and leadership skills.
• Demonstrated ability to plan, organize, problem-solve, and execute solutions.
• Strong computer proficiency in Microsoft Office Suite and Teams; experience working with WinTeam is preferred.

Certification Requirements (All)

Cover letter

Additional Information / Benefits

Paladin Security: Great Place To Work Certified™ 2026 - Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

This is a Full-Time position