Portfolio Resource Coordinator- Healthcare

Paladin Security; Edmonton; On-site; CAD 42,000 - 52,000; Full time

Job summary

Paladin Security is seeking a Portfolio Resource Coordinator for our Edmonton healthcare portfolio. You will manage resource allocation, scheduling strategies, and administrative workflows across assigned sites, ensuring shifts align with contractual requirements.

The role involves extending schedules in WinTeam, handling daily changes, minimizing overtime, and coordinating with client service managers to address staffing needs while ensuring timely onboarding and payroll processes.

Qualifications

• Strong customer service and clear communication skills.
• Legal authorization to work in Canada.
• Familiarity with WinTeam scheduling or JIRA ticketing systems is a plus.
• Previous resource coordination or administrative experience in workforce management.

Responsibilities

• Manage resource allocation and scheduling strategy across healthcare sites.
• Identify open shifts and maintain complete schedules meeting contractual requirements.
• Extend schedules in WinTeam three months in advance.
• Handle daily schedule changes and minimize overtime.
• Communicate with Client Service Managers regarding staffing needs and replacement requests.
• Submit replacement requests within one business day.
• Track averaging arrangements in WinTeam to optimize scheduling and overtime control.
• Manage portfolio JIRA tickets and payroll workflows in WinTeam.

Skills

Customer service

Communication

Education

Post-secondary education in business administration or related field

Tools

WinTeam

JIRA

Job description

Full-time Edmonton, Alberta On-site CA$47K/yr

Posted Tuesday, 10/20/2026

Position Overview

• Title: Portfolio Resource Coordinator - Healthcare
• Employment Type: Full-time
• Pay Rate: $47,000 per year
• Site: Edmonton Branch
• Schedule: Monday to Friday 8:30am to 5pm

Site Overview

Supporting our healthcare portfolio, this role plays a key part in keeping specialized operations running efficiently. You will work alongside client service teams, site leadership, and front-line guards to ensure consistent staffing, organized schedules, and high standards of service across healthcare environments.

What You'll Be Doing

As a Portfolio Resource Coordinator, you will manage resource allocation, administrative workflows, and scheduling strategy across your assigned healthcare sites.

Identify open shifts and work with the Client Service Team to maintain complete schedules that fulfill contractual requirements.

Extend schedules in WinTeam three months in advance to give security guards clear visibility of their ongoing shifts.

Handle daily schedule changes, open lines, and book-offs promptly while actively taking steps to minimize overtime.

Maintain regular communication with Client Service Managers to address staffing needs and submit replacement requests within one business day.

Issue and track employee Averaging Arrangements in WinTeam to support efficient scheduling and overtime control.

Manage and resolve portfolio JIRA tickets by the end of each business day.

Assist with employee onboarding and deployment, meeting new hires during orientation or uniform issuance to assign site training and schedules.

Ensure weekly billing accuracy, review timekeeping reports, and complete payroll processing in WinTeam ahead of scheduled deadlines.

Submit detailed overtime breakdowns within three days of payroll completion.

Build strong relationships with managers, guards, and client stakeholders through regular site visits and active communication.

Must Haves

Strong customer service and communication skills.

Legal authorization to work in Canada.

Nice-to-Haves

Post-secondary education in business administration or a related field.

Familiarity with WinTeam scheduling software or JIRA ticketing systems.

Previous resource coordination or administrative experience in workforce management.

Scheduling Management

What's In It For You?

Opportunity to gain hands-on operational and resource management experience within a healthcare portfolio.

A collaborative team environment with direct engagement across client service and operations leadership.

Continuous skill development in scheduling software, payroll workflows, and workforce planning.

Why Join Our Team?

Paladin Security: Great Place To Work Certified 2026 – Making the World a Safer and Friendlier Place because we CARE !

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.