Security Operations Centre Supervisor

Paladin Security; Burnaby; On-site; CAD 35,000 - 50,000; Full time

Job summary

Paladin Security in Burnaby, BC is seeking a Security Operations Centre Supervisor to oversee live CCTV monitoring and incident response while guiding a monitoring team.

This hands-on leadership role requires equipment proficiency, SOP maintenance, and clear client communication to ensure continuous coverage and adherence to standards.

Join a collaborative team within a Great Place To Work organization and grow your career through hands-on leadership and professional development.

Qualifications

• Valid British Columbia Security Worker License or Alarm Monitoring License.
• Minimum 1 year of supervisory or team lead experience in security, CCTV monitoring, operations, or a related environment.
• Strong computer skills and the ability to learn and navigate video monitoring software.
• Clear written and verbal communication skills with strong documentation abilities.
• Ability to remain calm and make sound decisions in time-sensitive situations.

Responsibilities

• Supervise and support the monitoring team, ensuring continuous coverage and adherence to operational standards.
• Perform live CCTV monitoring and incident response tracking during working hours.
• Lead onboarding, sit-in training, and ongoing coaching for team members, providing initial performance feedback and guidance.
• Maintain, update, and draft standard operating procedures, workflows, and training materials.
• Monitor operational quality, identify trends or issue areas, and escalation reports to the Operations Centre Manager.
• Maintain clear, professional communication with client representatives to align monitoring activities with client expectations.

Skills

Team leadership

Supervisory experience

Communication skills

Calm under pressure

Tools

Video monitoring software

Job description

Full-time Burnaby, British Columbia On-site CA$31/hr

Posted Friday, 10/23/2026

Position Overview

Title: Security Operations Centre Supervisor

Employment Type: Full-time

Pay Rate: $31.00 per hour

Site Overview

Our Integrated Security Operations Centre serves as the central operational hub for dedicated client security monitoring. Utilizing modern CCTV technology, video monitoring software, and real-time response coordination, this facility delivers continuous oversight to protect client assets, maintain safety, and respond swiftly to emerging events.

What You'll Be Doing

This is a working-supervisor position that combines hands-on CCTV monitoring duties with day-to-day team leadership and operational coordination.

Supervise and support the monitoring team, ensuring continuous coverage and adherence to operational standards.

Perform live CCTV monitoring and incident response tracking during working hours.

Lead onboarding, sit-in training, and ongoing coaching for team members, providing initial performance feedback and guidance.

Maintain, update, and draft standard operating procedures, workflows, and training materials.

Monitor operational quality, identify trends or issue areas, and escalation reports to the Operations Centre Manager.

Maintain clear, professional communication with client representatives to align monitoring activities with client expectations.

Must Haves

Valid British Columbia Security Worker License or Valid British Columbia Alarm Monitoring License.

Minimum 1 year of supervisory or team lead experience in security, CCTV monitoring, operations, or a related environment.

Strong computer skills and the ability to learn and navigate video monitoring software.

Clear written and verbal communication skills with strong documentation abilities.

Ability to remain calm and make sound decisions in time-sensitive situations.

Nice-to-Haves

Previous experience working within a security operations centre or remote monitoring environment.

Experience developing standard operating procedures and workflows in a growing facility.

What's In It For You?

Competitive compensation at $31.00 per hour.

Hands-on leadership experience and clear pathways for career growth.

A collaborative, supportive team culture within a recognized Great Place To Work organization.

Why Join Our Team?

Paladin Security: Great Place To Work Certified 2026 - Making the World a Safer and Friendlier Place because we CARE !

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.