Security Manager - Shopping Mall

Paladin Security; Burnaby; On-site; CAD 77,000 - 80,000; Full time

Benefits offered by this job

Great Place To Work Certified

Career growth from within

Job summary

Paladin Security is seeking a Security Manager for a major Burnaby shopping mall. You will oversee daily security operations, lead a team of guards and supervisors, and ensure safety, customer service and regulatory compliance.

The role requires 5+ years in security with 2+ years in leadership, strong incident management skills, and proficiency with CCTV systems and MS Office. On-site, with competitive compensation and room for growth.

Qualifications

• At least 5 years of security experience with 2+ years in a supervisory role.
• Experience managing staffing, scheduling, performance evaluations and development.
• Knowledge of security operations, investigations, emergency response and customer service best practices.
• Familiarity with Occupational Health and Safety legislation.

Responsibilities

• Oversee day-to-day security operations and lead the team to a safe, welcoming environment.
• Manage incident responses by reviewing investigations, resolving complaints and taking corrective action.
• Coach and develop supervisors and guards to promote accountability and service.
• Ensure compliance with OH&S regulations, contracts, and SLAs.
• Build client relationships through regular communication, reporting, inspections, and proactive problem solving.

Skills

Security leadership

Incident response

Team development

Customer service

Conflict resolution

Communication

Microsoft Office

CCTV systems (Genetec)

CCTV systems (Avigilon)

Tools

Genetec

Avigilon

Microsoft Office

Job description

Full-time Burnaby, British Columbia On-site CA$77K - CA$80K/yr

Posted Friday, 10/23/2026

Position Overview

Title: Security Manager - Shopping Mall

Employment Type: Full-Time

Pay Rate: $77,000.00 - $80,000.00 / year

Schedule: 0700-1500

Site Overview

This high-profile position operates at one of Burnaby's largest and busiest shopping centres. It is an active retail hub that combines daily community engagement, high foot traffic, and a focus on safety and customer service.

What You'll Be Doing

As Security Manager, you will oversee day-to-day security operations and lead our team to maintain a safe and welcoming environment. Your responsibilities include:

• Leading daily security operations to ensure all team members follow company policies, safety standards, and operational guidelines.
• Managing incident responses by reviewing investigations, resolving complaints, and taking appropriate corrective action.
• Coaching, mentoring, and developing supervisors and guards to promote accountability, professionalism, and outstanding customer service.
• Maintaining compliance with Occupational Health and Safety regulations, contractual requirements, and service level agreements.
• Building strong client relationships through regular communication, detailed reporting, site inspections, and proactive problem-solving.

Must Haves

• At least 5 years of security experience, including a minimum of 2 years in a supervisory or leadership role.
• Proven experience managing staffing, scheduling, performance evaluations, and team development.
• In-depth knowledge of security operations, incident investigation, emergency response, and customer service best practices.
• Working knowledge of Occupational Health and Safety legislation.
• Strong leadership, communication, conflict resolution, and decision-making skills.
• Demonstrated ability to build and maintain professional relationships with clients and team members.
• Strong administrative and organizational skills, including experience tracking operational performance and drafting reports.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, Teams).
• Proficiency with CCTV software such as Genetec and Avigilon.
• Flexibility to work varied hours when required, including evenings, weekends, and holidays, and to respond to site emergencies.

Nice-to-Haves

• Valid First Aid/CPR certification.
• Experience working in a retail, shopping centre, or commercial property environment.

What's In It For You?

• Competitive compensation package ($77,000.00 - $80,000.00 / year).
• Opportunities for career growth and promotion from within.
• Work within a supportive, respectful team culture recognized as a Great Place To Work Certified™ organization.

Why Join Our Team?

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE !

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.