Play Area Guest Experience Associate

IKEA Gruppe; Dartmouth; On-site; Confidential; Full time

Benefits offered by this job

Wellness days

Extended health benefits

RRSP matching

Annual bonus eligibility

Flexible spending account

Life insurance

Merchandise and restaurant discounts

Parental leave

Bereavement leave

Employee assistance program

Job summary

IKEA Gruppe in Dartmouth, NS is seeking an Entrance & Play Co-worker to deliver an excellent customer experience across all assignments, including entrance and play areas. You will engage with customers in a friendly and confident manner to create a rewarding visit.

You will contribute to and achieve operational KPIs, support stakeholders to encourage return visits, and continuously develop your knowledge within customer service.

Qualifications

• Minimum 1 year of related experience.

Responsibilities

• Deliver an excellent meeting with the customer across all customer assignments, including entrance and play areas.
• Engage with customers in a friendly and confident manner to create a rewarding customer experience.
• Contribute and achieve operational KPIs and goals to maintain customer loyalty.
• Lead yourself to continuously develop your knowledge and skills within the area of customer service.
• Support relevant stakeholders to ensure customers visit IKEA again and provide right preconditions to enable children to stay engaged with the play areas.

Skills

Customer service

Job description

IKEA Gruppe in Dartmouth, NS is seeking an Entrance & Play Co-worker to deliver an excellent customer experience across all assignments, including entrance and play areas. You will engage with customers in a friendly and confident manner to create a rewarding visit.

You will contribute to and achieve operational KPIs, support stakeholders to encourage return visits, and continuously develop your knowledge within customer service.