Customer Experience Co-worker II

Inter IKEA Systems B.V.; Winnipeg; On-site; CAD 26,000 - 32,000; Full time

Benefits offered by this job

Wellness days

Extended health coverage

Dental coverage

RRSP with IKEA matching

Annual bonus eligibility

Flexible spending account

Life insurance

Discounts on merchandise and meals

Parental leave

Bereavement leave

Employee assistance program

Job summary

IKEA is seeking a Customer Experience Co‑worker II to join our Customer Relations team in Canada. You will help build lasting customer relationships in a multichannel retail environment, listen to personal needs, and create genuine interactions with visitors and customers.

You will contribute to a positive, joyful experience and participate in services, feedback gathering, and problem resolution. The role emphasizes teamwork, customer focus, and continuous improvement.

Qualifications

• Experience delivering excellent customer service across multichannel environments.
• Strong communication skills and friendly, confident demeanor.
• Ability to contribute to and achieve KPIs in customer experience.

Responsibilities

• Deliver an excellent meeting with the customer across all customer assignments.
• Engage with customers in a friendly and confident manner to create a rewarding customer experience.
• Contribute and achieve operational KPIs and goals to maintain customer loyalty.
• Support customer colleagues to continuously develop knowledge and skills within the area of customer experience.
• Support and assist co-workers to create solutions to customer issues.

Skills

Customer service

Communication

Relationship building

Job description

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you."

"A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

• Deliver an excellent meeting with the customer across all customer assignments.
• Engage with customers in a friendly and confident manner to create a rewarding customer experience.
• Contribute and achieve operational KPIs and goals to maintain customer loyalty.
• Support customer colleagues to continuously develop knowledge and skills within the area of customer experience.
• Support and assist co-workers to create solutions to customer issues.

About this work area

At IKEA it’s all about our customers, and in Customer Relations we build and retain long‑lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Why you will love us

In addition, we offer a comprehensive Total Rewards package to all co‑workers including:

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co‑worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Customer Experience Co‑worker II

The starting rate/ salary for this position is 19.04 CAD