Customer Experience Co-worker, carts

IKEA Gruppe; Dartmouth; On-site; Confidential; Full time

Benefits offered by this job

Wellness days

Extended health

Dental coverage

Vision coverage

RRSP matching

Annual bonus

Flexible spending

Life insurance

Discounts

Parental leave

Bereavement leave

Employee assistance

Job summary

IKEA Gruppe in Dartmouth, Canada is seeking an entry-level Customer Experience Co-worker I to deliver an outstanding customer experience across all assignments. You will engage with customers in a friendly and confident manner, assisting purchases with traditional or self-service tools within our multichannel environment.

With less than 1 year of related experience required, you will contribute to and track operational KPIs, develop product knowledge, and join a diverse team that values

Qualifications

• Less than 1 year of related experience.
• Ability to engage customers in a friendly, confident manner.

Responsibilities

• Deliver an excellent meeting with the customer across all customer assignments.
• Engage with customers in a friendly and confident manner to create a rewarding customer experience.
• Contribute and achieve operational KPIs and goals to maintain customer loyalty.
• Continuously develop knowledge and skills within the area of customer experience.
• Support customers to make purchases with assistance or self-service tools.

Skills

Customer service

Communication

Job description

What you'll need to have

• Less than 1 year of related experience

A day in your life with us

• Deliver an excellent meeting with the customer across all customer assignments.
• Engage with customers in a friendly and confident manner to create a rewarding customer experience.
• Contribute and achieve operational KPIs and goals to maintain customer loyalty.
• Continuously develop knowledge and skills within the area of customer experience.
• Support customers to make purchases with assistance or self-service tools.

About this work area

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Why you will love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-workers development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Customer Experience Co-worker I