Entrance & Play Co-worker

IKEA Gruppe; Toronto; On-site; Confidential; Full time

Benefits offered by this job

Wellness days

Health, dental, and vision coverage

RRSP with IKEA contribution matching

Annual bonus eligibility

Flexible spending account

Life insurance

Merchandise and restaurant discounts

Parental leave

Bereavement leave

Employee assistance program

Job summary

IKEA Gruppe in Toronto, Ontario is seeking an Entrance & Play Co-worker to warmly welcome customers and ensure a joyful play area experience for children and families.

You will engage with customers in a friendly, confident manner, deliver great service across all assignments, support stakeholders to foster repeat visits, and continuously develop your knowledge and skills in customer service within a busy multichannel retail environment.

Qualifications

• Minimum 1 year of related experience.
• Deliver an excellent meeting with the customer across all assignments, including entrance and play areas.
• Engage with customers in a friendly and confident manner to create a rewarding customer experience.
• Support relevant stakeholders to ensure customers visit IKEA again and engage children to stay engaged with play areas.

Responsibilities

• Deliver an excellent meeting with the customer across all assignments, including entrance and play areas.
• Engage with customers in a friendly and confident manner to create a rewarding customer experience.
• Contribute to and achieve operational KPIs and goals to maintain customer loyalty.
• Lead yourself to continuously develop your knowledge and skills within the area of customer service.
• Support relevant stakeholders to ensure customers visit IKEA again and provide right preconditions to enable children to stay engaged with the play areas.

Job description

What you'll need to have

• Minimum 1 year of related experience

A day in your life with us

• Deliver an excellent meeting with the customer across all customer assignments, including entrance and play areas.
• Engage with customers in a friendly and confident manner to create a rewarding customer experience.
• Contribute and achieve operational KPIs and goals to maintain customer loyalty.
• Lead yourself to continuously develop your knowledge and skills within the area of customer service.
• Support relevant stakeholders to ensure customers visit IKEA again and provide right preconditions to enable children to stay engaged with the play areas.

About this work area

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Why you will love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Entrance & Play Co-worker