Customer Experience Partner II — Elevate Customer Joy

IKEA; Calgary; On-site; CAD 23,000 - 30,000; Full time

Benefits offered by this job

Wellness days

Extended health, dental, vision

RRSP with IKEA matching

Annual bonus incentive plan

Flexible spending account

Life insurance

Discounts and co-worker restaurant

Parental leave

Bereavement leave

Employee assistance program

Job summary

IKEA in Calgary is hiring for a Customer Experience Co-worker II to deliver outstanding customer service across assignments and build lasting relationships. You will engage customers warmly, help meet KPIs, and support colleagues in developing knowledge and skills in the customer experience area.

The role positions you within IKEA's customer relations team, focusing on a multichannel retail environment and genuine interactions with visitors. Competitive benefits apply.

Qualifications

• Minimum 1 year of related experience.

Responsibilities

• Deliver an excellent meeting with the customer across all customer assignments.
• Engage with customers in a friendly and confident manner to create a rewarding customer experience.
• Contribute and achieve operational KPIs and goals to maintain customer loyalty.
• Support customer colleagues to continuously develop knowledge and skills within the area of customer experience.
• Support and assist co-workers to create solutions to customer issues.

Skills

Customer service experience

Job description

IKEA in Calgary is hiring for a Customer Experience Co-worker II to deliver outstanding customer service across assignments and build lasting relationships. You will engage customers warmly, help meet KPIs, and support colleagues in developing knowledge and skills in the customer experience area.

The role positions you within IKEA's customer relations team, focusing on a multichannel retail environment and genuine interactions with visitors. Competitive benefits apply.