Platform Support (Cognos | Tableau and Power BI)

Pacer Group; Toronto; Hybrid; CAD 69,000 - 72,000; Full time

Job summary

Pacer Group in Toronto, ON, is seeking a Platform Support professional to manage Cognos, Tableau, and Power BI in a hybrid 3-day onsite arrangement. This contract role focuses on platform administration, availability, and security across cloud and on-premises environments.

You will provide production support, troubleshoot incidents quickly, and maintain documentation and runbooks to ensure smooth operations. Duration is 12 months with a CAD 50–52/hour pay rate.

Qualifications

• Administer and maintain Cognos, Tableau, and Power BI platforms, including upgrades, patching, licensing, user management, and performance tuning.
• Monitor and manage BI platforms across cloud and on-premises environments.
• Ensure high availability, reliability, and optimal performance across development, testing, and production environments.
• Collaborate with infrastructure and security teams to ensure platform compliance, security, and optimal configurations.
• Provide production support, troubleshoot platform issues, and resolve incidents in a timely manner.
• Maintain comprehensive platform documentation, configuration guides, operational procedures, and support runbooks.

Responsibilities

• Provide production support, troubleshoot platform issues, and resolve incidents in a timely manner.
• Monitor and manage BI platforms across cloud and on-premises environments.
• Collaborate with infrastructure and security teams to ensure platform compliance, security, and optimal configurations.
• Maintain comprehensive platform documentation, configuration guides, operational procedures, and support runbooks.

Skills

Cognos

Tableau

Power BI

Cloud environments

On-premises environments

Platform compliance

Production support

Documentation

Job description

Job Title: Platform Support (Cognos | Tableau and Power BI)

Location: Toronto, ON

Work Arrangement: Hybrid-3 Days onsite

Employment Type: Contract

Duration: 12 Months

Domain: BFSI

Pay Rate: CAD 50-52/hour Incorporated

Application Deadline: Sep 30th, 2026

SKILLS REQUIRED

• Administer and maintain Cognos, Tableau, and Power BI platforms, including upgrades, patching, licensing, user management, and performance tuning.
• Monitor and manage BI platforms across cloud and on-premises environments.
• Ensure high availability, reliability, and optimal performance across development, testing, and production environments.
• Collaborate with infrastructure and security teams to ensure platform compliance, security, and optimal configurations.
• Provide production support, troubleshoot platform issues, and resolve incidents in a timely manner.
• Maintain comprehensive platform documentation, configuration guides, operational procedures, and support runbooks.

EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.