Technical Support Specialist – BI & Analytics Platforms

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!; Toronto; Hybrid; CAD 85,000 - 110,000; Full time

Job summary

Astra-North Infoteck Inc. in Toronto is seeking a skilled Platform Support Specialist to join our Analytics Platform Support team. This role focuses on maintaining and supporting Cognos, Tableau, and Power BI platforms across cloud and on-prem environments.

The ideal candidate has hands-on administration experience of platform-level systems, including upgrades, license management, and performance tuning, with a strong Unix/Infrastructure background. Hybrid work arrangement applies.

Qualifications

• Hands-on platform-level administration and support experience.
• Experience with Cognos, Tableau, and Power BI platforms.
• Ability to manage hardware, software, and virtual environments.

Responsibilities

• Administer and maintain Cognos, Tableau, and Power BI platforms, including upgrades, patches, license and user management, and performance tuning.
• Monitor platforms across cloud and on-prem environments to ensure high availability.
• Collaborate with infrastructure and security teams for compliant and optimal configurations.
• Provide production support and troubleshoot platform-related issues.
• Document platform configurations, procedures, and support runbooks.

Skills

Cognos Data Integration

Cognos Administration

Power BI

Tableau Administration

Infrastructure & Unix

Job description

Job Title

Information Technology_CAN - CAN_Specialist

Job Description

Technical Support Specialist

Location

Toronto, ON

Work Arrangement

Hybrid - 3 days at client office

Skills

Cognos Data Integration, Cognos administration, Power BI, Tableau administration, Infrastructure & Unix Experience Required: 10 & Above Years

Job Description

We are seeking a skilled Platform Support Specialist to join our Analytics Platform Support team. This role is focused on maintaining and supporting the Cognos| Tableau and Power BI platforms| including hardware| software| virtual machines etc. associated with the platform. The ideal candidate will have hands-on experience with platform-level administration and support| rather than development using the above tools.

Role Descriptions

• Administer and maintain the Cognos| Tableau and Power BI platforms| including upgrades| patches| license and user management| performance tuning.
• Monitor and manage the above platforms across cloud and on-prem environments.
• Ensure high availability and reliability of the platform for development| testing| and production environments.
• Collaborate with infrastructure and security teams to ensure compliance and optimal configuration.
• Provide production support and troubleshoot platform-related issues.
• Document platform configurations| procedures| and support runbooks.