Pharmacy Support Specialist: Prior Authorization & Claims

AmerisourceBergen; Burlington; On-site; CAD 42,000 - 60,000; Full time

Job summary

Cencora is seeking a Pharmacy Assistant in Canada to support specialty pharmacy workflows across prescription intake, benefit verification, claims follow-up, prior authorization support, and fulfillment activities using established procedures.

You will coordinate documentation, review claims and shipments, track inventory, and communicate status to pharmacists and payers while maintaining privacy and compliance standards.

Qualifications

• High school diploma or GED required.
• 2+ years of experience in pharmacy support or healthcare operations.
• Certification in pharmacy technician practice preferred.

Responsibilities

• Coordinates required documentation and daily handoffs for prior authorization, clinical review, and related operational requests within defined timelines.
• Reviews claims, orders, refill activity, shipment details, and inventory information to identify routine discrepancies and complete approved actions.
• Tracks backorders, substitutions, replenishment updates, and product availability issues to support continuity of pharmacy operations.
• Documents workflow activity, issue resolution steps, and required records to maintain traceability and compliance with privacy, safety, and audit standards.
• Communicates workflow status, missing information, and routine operational issues to pharmacists, technicians, payers, service teams, and other contacts.

Skills

Pharmacy support

Healthcare operations

Documentation accuracy

Education

High school diploma/GED or equivalent

Job description

Cencora is seeking a Pharmacy Assistant in Canada to support specialty pharmacy workflows across prescription intake, benefit verification, claims follow-up, prior authorization support, and fulfillment activities using established procedures.

You will coordinate documentation, review claims and shipments, track inventory, and communicate status to pharmacists and payers while maintaining privacy and compliance standards.