Pharmacy Support Specialist (Claims & PA)

American Health Packaging; Burlington; Hybrid; CAD 38,000 - 48,000; Full time

Job summary

Cencora is seeking a Pharmacy Assistant in Burlington, ON, to support prescription intake, benefit verification, claims follow-up, prior authorization support, and fulfillment activities. You will work with pharmacists, technicians and payers to ensure smooth processing and compliance.

The role requires a high school diploma or GED and at least 2 years in pharmacy support or related operations; a pharmacy technician certification is preferred.

Qualifications

• High school diploma or GED required.
• 2+ years of experience in pharmacy support, healthcare operations, claims processing, or related environment.
• Certification in pharmacy technician practice or equivalent preferred.

Responsibilities

• Coordinate documentation and daily handoffs for prior authorization and clinical review.
• Review claims, orders, refill activity, shipment details, and inventory to identify discrepancies.
• Track backorders and substitutions to support continuity of pharmacy operations.
• Document workflow activity and ensure privacy, safety and audit standards.
• Communicate workflow status to pharmacists, technicians, payers and service teams.
• Share standard process guidance and support updates to checklists and templates.

Skills

Pharmacy support

Claims processing

Healthcare operations

Fulfillment support

Education

High school diploma/GED

Job description

Cencora is seeking a Pharmacy Assistant in Burlington, ON, to support prescription intake, benefit verification, claims follow-up, prior authorization support, and fulfillment activities. You will work with pharmacists, technicians and payers to ensure smooth processing and compliance.

The role requires a high school diploma or GED and at least 2 years in pharmacy support or related operations; a pharmacy technician certification is preferred.