Pharmacy Support Specialist

myhrabc; Burnaby; On-site; CAD 55,000 - 75,000; Full time

Job summary

Cencora in Canada supports specialty pharmacy workflows across prescription intake, benefit verification, claims follow-up, and prior authorization support, helping ensure efficient pharmacy operations.

The role requires 2+ years in pharmacy support, a high school diploma or equivalent, and optional certification for pharmacy technicians. You will work with pharmacists and payer contacts to maintain accuracy and privacy across processes.

Qualifications

• 2+ years of experience in pharmacy support, healthcare operations, or related environment.
• High school diploma/GED or equivalent required.
• Certification in pharmacy technician practice, or equivalent preferred.

Responsibilities

• Coordinates required documentation and daily handoffs for prior authorization, clinical review, and related operational requests within defined timelines.
• Reviews claims, orders, refill activity, shipment details, and inventory information to identify routine discrepancies and complete approved corrective actions.
• Tracks backorders, substitutions, replenishment updates, and product availability issues to support continuity of pharmacy operations.
• Documents workflow activity, issue resolution steps, and required records accurately to maintain traceability and compliance with privacy, safety, and audit standards.
• Communicates workflow status, missing information, and routine operational issues to pharmacists, technicians, payers, service teams, and other approved contacts.
• Shares standard process guidance with peers and newer team members and supports updates to checklists, templates, or workflow notes after review and approval.

Skills

Pharmacy support experience

Healthcare operations

Education

High school diploma/GED

Tools

Pharmacy software

Job description

Cencora in Canada supports specialty pharmacy workflows across prescription intake, benefit verification, claims follow-up, and prior authorization support, helping ensure efficient pharmacy operations.

The role requires 2+ years in pharmacy support, a high school diploma or equivalent, and optional certification for pharmacy technicians. You will work with pharmacists and payer contacts to maintain accuracy and privacy across processes.