Pharmacy Operations Manager: Lead, Optimize & Deliver

myhrabc; Burnaby; On-site; CAD 66,000 - 133,000; Full time

Benefits offered by this job

Medical, dental, vision care

Paid parental leave

Training programs

Mentorship programs

Volunteer opportunities

Job summary

Cencora in Canada is seeking a senior leader to oversee pharmacy operations, driving performance against cycle times, accuracy, and service levels across teams. You will coordinate pharmacists, technicians, operations, and tech partners to ensure delivery and compliance with standards.

The role requires 5+ years in pharmacy operations and at least 2+ years in management, with PM proficiency and relevant certifications preferred.

Qualifications

• Bachelor's degree in pharmacy, pharmaceutical sciences, health administration, operations management, business, or a related field, or equivalent experience required.
• 5+ years of experience in pharmacy operations, fulfillment, or pharmacy project coordination.
• 2+ years of experience in a management capacity.

Responsibilities

• Manages performance against targets (cycle time, accuracy, service levels, rework), reassigns work, and resolves issues within defined guidelines.
• Aligns cross-functional handoffs with pharmacists, technicians, operations, and technology partners to ensure continuity and adherence to service expectations.
• Implements approved process and tool changes, validates outcomes using defined metrics, and documents improvements for local standardization.
• Guides team capability through onboarding, cross-training, schedule adherence, and performance feedback to sustain delivery quality.
• Controls project execution routines including scope tracking, risk identification, dependency management, and change control for small to moderate initiatives.
• Communicates status, risks, and performance insights, providing structured updates and recommendations to stakeholders.

Skills

Leadership

Cross-functional coordination

Project management

Education

Bachelor's degree in pharmacy, pharmaceutical sciences, health administration, operations management, business, or a related field

Job description

Cencora in Canada is seeking a senior leader to oversee pharmacy operations, driving performance against cycle times, accuracy, and service levels across teams. You will coordinate pharmacists, technicians, operations, and tech partners to ensure delivery and compliance with standards.

The role requires 5+ years in pharmacy operations and at least 2+ years in management, with PM proficiency and relevant certifications preferred.