Pharmacist - Patient-Centered Care & Leadership

Shoppers Drug Mart; Campbell River; On-site; CAD 194,848,000 - 200,579,000; Full time

Benefits offered by this job

Sign-on bonus

Disability accommodations

Job summary

Shoppers Drug Mart in Canada seeks a Pharmacy Operations Manager to oversee the pharmacy on duty, provide consultations to customers and health care providers, and dispense medications. You will ensure privacy, regulatory compliance, and accurate record-keeping while leading workflow and inventory management.

The role emphasizes maintaining a professional, patient-centered approach, coaching staff, and delivering exceptional service in a community-focused setting.

Qualifications

• Independent thinking and decision making required.
• Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues.
• Proven ability to drive and build the business, lead by example and support enterprise programs.
• Commitment to providing exceptional customer service.
• Superior customer relations skills and a strong sense of professionalism.
• Strong problem-solving skills including experience formulating and executing action plans.
• Strong personal computing skills and knowledge of Pharmacy systems.
• Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment.
• Complete mandatory training and voluntary continuing education workshops, as needed.

Responsibilities

• Acknowledge all customers approaching the Pharmacy
• Practice within federal/provincial, regulatory/legal requirements
• Ensure all privacy requirements are met, including customer confidentiality and consent management
• Provide counselling on prescriptions, over the counter/behind the counter products
• Practice to full extent of expanded scope with Professional Services, within your capability
• Be clearly identifiable to the public
• Ensure accuracy and appropriateness of all prescriptions dispensed
• Communicate with other health care professionals within the circle of care to provide customer care
• Maintain all records required in accordance with legislation, standards of practice, and policy
• Control access to the dispensary with respect to inventory and patient confidentiality
• Review and maintain Workflow Queues on a daily basis
• Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures
• Review of stock to identify expired inventory
• Oversight of current stock levels and medication orders from wholesaler
• Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies
• Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy
• Involvement with financial reports as appropriate
• Read and action store communications on in-store web
• File incident reports when any customer or staff medication or privacy incidents occur

Skills

Independent thinking

Coaching and mentoring

Business development

Customer service

Professionalism

Problem solving

Pharmacy systems

Health & Safety

Training & continuing education

Job description

Shoppers Drug Mart in Canada seeks a Pharmacy Operations Manager to oversee the pharmacy on duty, provide consultations to customers and health care providers, and dispense medications. You will ensure privacy, regulatory compliance, and accurate record-keeping while leading workflow and inventory management.

The role emphasizes maintaining a professional, patient-centered approach, coaching staff, and delivering exceptional service in a community-focused setting.