Pharmacy Program Team Lead

World Courier; Edmonton; Hybrid; CAD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Family support programs

Training and mentorship programs

Volunteer and employee resource group/

Job summary

Cencora in Canada is seeking a pharmacy operations leader to supervise day-to-day support and drive productivity, quality, and service targets. You will plan team routines, prioritize work, and ensure adherence to SOPs and regulatory requirements.

You will also implement small process improvements, monitor metrics, and guide onboarding, coaching, and performance tracking for the team.

Qualifications

• Bachelor's degree or equivalent in a healthcare field is preferred.
• Experience in specialty pharmacy operations and reimbursement processes.
• Knowledge of safety, privacy, and documentation standards.

Responsibilities

• Supervises day-to-day pharmacy support and operations to meet targets for productivity, service, and quality.
• Plans team routines, sets priorities, removes blockers, and escalates issues.
• Ensures adherence to SOPs, regulatory requirements, and documented workflows.
• Improves operational consistency with small process/tool improvements and defines metrics.

Skills

Pharmacy operations

Team leadership

Regulatory compliance

Education

Bachelor's degree in healthcare administration, business, life sciences, pharmacy technology, or a related field

Tools

Pharmacy software

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.

Supervises day-to-day pharmacy support and operations to meet productivity, service, and quality targets. Plans team routines, sets daily priorities, removes blockers, and escalates issues within defined guidelines to maintain reliable execution. Ensures adherence to standard operating procedures, compliance requirements, and documented workflows within the unit. Improves operational consistency by implementing small process and tool enhancements validated through simple performance measures.

Responsibilities

Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.

Supervises performance against operating metrics, reassigns tasks, and resolves routine issues to sustain delivery reliability. Ensures adherence to standard operating procedures, regulatory requirements, and quality standards; escalates exceptions per defined thresholds.

Maintains compliance with safety, privacy/security, and documentation standards while reinforcing required training and practices. Implements small-scale process and tool improvements using established methods and validates outcomes with defined metrics.

Administers people management activities including onboarding, coaching, performance tracking, and documentation in line with organizational practices. Communicates status updates, service expectations, and workflow dependencies to team members and stakeholders.

Education

Bachelor’s degree in healthcare administration, business, life sciences, pharmacy technology, or a related field preferred, or equivalent experience required.

Work Experience

3+ years of experience in specialty pharmacy operations, pharmacy support, medication access, reimbursement, fulfillment, or a related healthcare operations environment required. Less than 2 years of experience in a management capacity preferred.

Certifications

Certification in pharmacy technician support, pharmacy operations support, or equivalent preferred.

What Cencora offers

• We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day.
• In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.
• This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Affiliated Companies: Affiliated Companies: Innomar Strategies

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.