Manager, Pharmacy Support & Operations

myhrabc; Burnaby; On-site; CAD 66,000 - 133,000; Full time

Benefits offered by this job

Medical, dental, vision care

Paid parental leave

Training programs

Mentorship programs

Volunteer opportunities

Job summary

Cencora in Canada is seeking a senior leader to oversee pharmacy operations, driving performance against cycle times, accuracy, and service levels across teams. You will coordinate pharmacists, technicians, operations, and tech partners to ensure delivery and compliance with standards.

The role requires 5+ years in pharmacy operations and at least 2+ years in management, with PM proficiency and relevant certifications preferred.

Qualifications

• Bachelor's degree in pharmacy, pharmaceutical sciences, health administration, operations management, business, or a related field, or equivalent experience required.
• 5+ years of experience in pharmacy operations, fulfillment, or pharmacy project coordination.
• 2+ years of experience in a management capacity.

Responsibilities

• Manages performance against targets (cycle time, accuracy, service levels, rework), reassigns work, and resolves issues within defined guidelines.
• Aligns cross-functional handoffs with pharmacists, technicians, operations, and technology partners to ensure continuity and adherence to service expectations.
• Implements approved process and tool changes, validates outcomes using defined metrics, and documents improvements for local standardization.
• Guides team capability through onboarding, cross-training, schedule adherence, and performance feedback to sustain delivery quality.
• Controls project execution routines including scope tracking, risk identification, dependency management, and change control for small to moderate initiatives.
• Communicates status, risks, and performance insights, providing structured updates and recommendations to stakeholders.

Skills

Leadership

Cross-functional coordination

Project management

Education

Bachelor's degree in pharmacy, pharmaceutical sciences, health administration, operations management, business, or a related field

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.

Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.

• Manages performance against targets (cycle time, accuracy, service levels, rework), reassigns work, and resolves issues within defined guidelines.
• Aligns cross-functional handoffs with pharmacists, technicians, operations, and technology partners to ensure continuity and adherence to service expectations.
• Implements approved process and tool changes, validates outcomes using defined metrics, and documents improvements for local standardization.
• Guides team capability through onboarding, cross-training, schedule adherence, and performance feedback to sustain delivery quality.
• Controls project execution routines including scope tracking, risk identification, dependency management, and change control for small to moderate initiatives.
• Communicates status, risks, and performance insights, providing structured updates and recommendations to stakeholders.

Qualifications

• Bachelor's degree in pharmacy, pharmaceutical sciences, health administration, operations management, business, or a related field, or equivalent experience required.
• 5+ years of experience in pharmacy operations, fulfillment, or pharmacy project coordination, or a related field required.
• 2+ years of experience in a management capacity required.
• Certification in professional project management, pharmacist, pharmacy technician registration or licensure, or equivalent preferred.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Salary Range*

$66,352 - 132,704 CAD

Affiliated Companies:

Affiliated Companies: Innomar Strategies

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail] . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.