Pharmacy Data Entry Assistant

Paylocity; Mississauga; On-site; CAD 36,000 - 48,000; Full time

Job summary

Custom Health in Canada is seeking a Pharmacy Assistant – Data Entry to join our data entry team. This role focuses on entering prescriptions into the Kroll system and maintaining patient records with accuracy.

You will support pharmacists, handle faxes and communications, and provide courteous service to clients while upholding standards of Ontario pharmacy practice.

Qualifications

• Experience with Kroll software is required.
• Previous Pharmacy Experience required.
• Adjudication and Billing Knowledge for ODB and third-part drug plans.

Responsibilities

• Be a key member of the Kroll data entry team, working within the scope of a Pharmacy Assistant to perform data entry and fill prescription and OTC products accurately.
• Assist with data/medication changes, including filling in Kroll, adjudication (billing), and any necessary communication with team members health care professionals and patients.
• Follow up on faxes, emails, and voicemails in a timely manner and complete related tasks.
• Answer telephone calls promptly and courteously.
• Fax refill requests to prescribers proactively, ordering medications, and other tasks as assigned by the supervisor.
• Provide an excellent level of customer service to all clients.
• Other duties as assigned

Skills

Kroll software

Pharmacy experience

Adjudication & billing

Ontario standards

Retail experience

Customer service

MS Office

Attention to detail

Job description

Description

Custom Health provides a comprehensive tech-enabled med management and managed care solution resulting in 98% medication adherence for our patients across the United States and Canada. Operations are powered by proprietary software which orchestrates fully automated owned and network pharmacies, ii) at-home medication management solutions, iii) real-time clinical oversight by 200+ pharmacist-lead clinicians and iv) the collection of real-time, real-world data and insights.

Reporting to the Data Entry Team Lead/Supervisor, the Pharmacy Assistant – Data Entry plays a vital role in the quality and safety of our medications. This position is responsible for entering prescriptions into the Kroll system, and maintenance of patient records.

Key Responsibilities

• Be a key member of the Kroll data entry team, working within the scope of a Pharmacy Assistant to perform data entry and fill prescription and OTC products accurately
• Assist with data/medication changes, including filling in Kroll, adjudication (billing), and any necessary communication with team members health care professionals and patients
• Follow up on faxes, emails, and voicemails in a timely manner and complete related tasks
• Answer telephone calls promptly and courteously
• Fax refill requests to prescribers proactively, ordering medications, and other tasks as assigned by the supervisor
• Provide an excellent level of customer service to all clients
• Other duties as assigned

Requirements

Skills and Qualifications

• Experience with Kroll software is required
• Previous Pharmacy Experience required
• Adjudication and Billing Knowledge for ODB and third-part drug plans (knowledge of the ODB Formulary).
• Knowledge on Standards of Practice in Ontario pharmacy practice.
• Retail Experience an Asset
• Exceptional customer service skills with a talent for building customer loyalty
• Effective communication skills
• MS Office
• Effective organizational skills, ability to multitask
• Problem Solving Skills
• Strong attention to detail