Pharmacy Data Entry Assistant

Custom Health Inc.; Mississauga; Hybrid; CAD 25,000 - 33,000; Full time

Job summary

Custom Health Inc. is seeking a meticulous Pharmacy Assistant to join our data entry team in Mississauga. You will accurately enter prescriptions and OTC orders using Kroll software and support pharmacists with adjudication tasks.

We value strong communication, attention to detail, and a customer-focused approach to ensure optimal medication management for our clients in Canada and beyond.

Qualifications

• Experience with Kroll software is required.
• Previous Pharmacy Experience required.
• Adjudication and Billing Knowledge for ODB and third-party drug plans (knowledge of the ODB Formulary).
• Knowledge on Standards of Practice in Ontario pharmacy practice.
• Retail Experience an Asset.
• Exceptional customer service skills with a talent for building customer loyalty.
• Effective communication skills.
• MS Office.
• Effective organizational skills, ability to multitask.
• Problem Solving Skills.
• Strong attention to detail.

Responsibilities

• Be a key member of the Kroll data entry team, working within the scope of a Pharmacy Assistant to perform data entry and fill prescription and OTC products accurately
• Assist with data/medication changes, including filling in Kroll, adjudication (billing), and any necessary communication with team members health care professionals and patients
• Follow up on faxes, emails, and voicemails in a timely manner and complete related tasks
• Answer telephone calls promptly and courteously
• Fax refill requests to prescribers proactively, ordering medications, and other tasks as assigned by the supervisor
• Provide an excellent level of customer service to all clients
• Other duties as assigned

Skills

Pharmacy experience

Adjudication knowledge

Ontario practice standards

Customer service

Communication skills

MS Office

Multitasking

Attention to detail

Problem-solving

Tools

Kroll software

Job description

Description

Custom Health provides a comprehensive tech-enabled med management and managed care solution resulting in 98% medication adherence for our patients across the United States and Canada. Operations are powered by proprietary software which orchestrates fully automated owned and network pharmacies, ii) at-home medication management solutions, iii) real-time clinical oversight by 200+ pharmacist-lead clinicians and iv) the collection of real-time, real-world data and insights.

Key Responsibilities

• Be a key member of the Kroll data entry team, working within the scope of a Pharmacy Assistant to perform data entry and fill prescription and OTC products accurately


• Assist with data/medication changes, including filling in Kroll, adjudication (billing), and any necessary communication with team members health care professionals and patients


• Follow up on faxes, emails, and voicemails in a timely manner and complete related tasks


• Answer telephone calls promptly and courteously


• Fax refill requests to prescribers proactively, ordering medications, and other tasks as assigned by the supervisor


• Provide an excellent level of customer service to all clients


• Other duties as assigned

Requirements

Skills and Qualifications

• Experience with Kroll software is required


• Previous Pharmacy Experience required


• Adjudication and Billing Knowledge for ODB and third-part drug plans (knowledge of the ODB Formulary).


• Knowledge on Standards of Practice in Ontario pharmacy practice.


• Retail Experience an Asset


• Exceptional customer service skills with a talent for building customer loyalty


• Effective communication skills


• MS Office


• Effective organizational skills, ability to multitask


• Problem Solving Skills


• Strong attention to detail