Pharmacy Customer Service Associate

Walgreens; Ontario; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading company in the healthcare sector is seeking a Customer Experience Associate who will engage with customers, manage transactions, and support pharmacy operations. The ideal candidate will have strong communication skills and a commitment to providing excellent service. This role requires flexibility in working hours and maintaining professional relationships with coworkers.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers and resolves issues to ensure a positive experience.
• Handles transactions and supports pharmacy operations.
• Maintains cleanliness and organization of the store.

Skills

Customer Service

Communication

Problem Solving

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or complementary products.
• Handles transactions at the cash register, including collecting cash, giving change, processing refunds, voids, and exchanges. Assists customers in locating products in-store.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and ensures merchandise is correctly priced and displayed.
• Supports pharmacy operations by entering patient and drug information, assisting with prescription filling, verifying medication accuracy, and checking for interactions. Collaborates with pharmacists to manage workflow.
• Reports prescription errors immediately to the pharmacist and follows company policies regarding pharmacy safety and quality standards.
• Adheres to all pharmacy policies, including Good Faith Dispensing and the Pharmacy Code of Conduct.
• Handles non-urgent phone calls, including communication with physicians.
• Processes third-party prescription claims and performs clerical duties as assigned.
• Assists with pharmacy inventory management, including ordering, unpacking, and storing pharmaceuticals, and maintains proper documentation of inventory discrepancies.
• Ensures compliance with laws regarding regulated products such as alcohol and tobacco.
• Creates and maintains visual displays and assists with store resets and product placement according to policies.
• Supports store maintenance, including cleanliness and organization of the store environment.
• Provides photo services, including passport photos and promotional products, and manages web order pickups.
• Participates in store maintenance and upholding store appearance standards.
• Follows all company policies, maintains respectful coworker relationships, and completes assigned tasks.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education to stay current in healthcare and pharmacy practices.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.