Pharmacy Customer Service Associate

Walgreens; Ontario; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the healthcare sector is seeking a dedicated individual to provide exceptional customer service and support pharmacy operations. The role involves engaging with customers, handling transactions, and ensuring compliance with pharmacy policies. The ideal candidate will maintain certification and contribute to a positive store environment through various operational tasks. Flexibility in working hours is required.

Qualifications

• Must maintain PTCB certification and complete required training.
• Fluent in English.

Responsibilities

• Engages customers by greeting and assisting with products.
• Handles transactions and maintains cleanliness of the store.
• Supports pharmacy operations and manages inventory.

Skills

Customer Service

Communication

Problem Solving

Education

PTCB Certification

Job description

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or complementary products.
• Handles transactions at the cash register, including collecting cash, giving change, processing refunds, voids, and exchanges. Assists customers in locating products in-store.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and ensures merchandise is correctly priced and displayed.
• Supports pharmacy operations by entering patient and drug information, assisting with prescription filling, verifying medication accuracy, and checking for interactions. Collaborates with pharmacists to manage workflow.
• Reports prescription errors immediately to the pharmacist and follows company policies regarding pharmacy safety and quality standards.
• Adheres to all pharmacy policies, including Good Faith Dispensing and the Pharmacy Code of Conduct.
• Handles non-urgent phone calls, including communication with physicians.
• Processes third-party prescription claims and performs clerical duties as assigned.
• Assists with pharmacy inventory management, including ordering, unpacking, and storing pharmaceuticals, and maintains proper documentation of inventory discrepancies.
• Ensures compliance with laws regarding regulated products such as alcohol and tobacco.
• Creates and maintains visual displays and assists with store resets and product placement according to policies.
• Supports store maintenance, including cleanliness and organization of the store environment.
• Provides photo services, including passport photos and promotional products, and manages web order pickups.
• Participates in store maintenance and upholding store appearance standards.
• Follows all company policies, maintains respectful coworker relationships, and completes assigned tasks.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education to stay current in healthcare and pharmacy practices.
• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.