Personal Lines Insurance Broker

DGA Careers; Lévis; Híbrido; CAD 44.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive base salary starting at $

Group benefits 50% employer funded

AMF license reimbursement

Hybrid work model with 2 days in the,

3 weeks vacation + holidays

Wellness spending account

Office amenities and team activities

Descripción de la vacante

DGA Careers in Canada is seeking a Personal Lines Insurance Broker to join the Client's Customer Service Department in a comfortable call center. This permanent full-time role emphasizes delivering exceptional service, solutions, and sales opportunities as the first point of contact for clients.

Join a dynamic team in beautiful offices in Québec City and Lévis. The position offers a competitive base salary starting at $49,000+, a comprehensive benefits package, ongoing AMF license reimbursement,

Formación

• At least one year of experience in personal lines insurance.
• Strong communication and customer service mindset with sales inclination.
• Ability to negotiate with multiple insurance carriers and provide quotes.

Responsabilidades

• Process policy changes, provide quotes, retain clients, and handle inbound inquiries.
• Manage renewals and update client files while providing professional insurance advice.
• Shop the market and obtain quotes from various insurance providers.
• Respond to policyholders' questions regarding their insurance files.
• Choose between 100% customer service or a hybrid role with about 10 hours of sales and 25 hours of customer service per week.

Conocimientos

Negotiation

Customer service

Communication

Problem solving

Insurance guidance

Herramientas

Insurance software

Quote platforms

Dual monitors

Descripción del empleo

As a Personal Lines Insurance Broker in the Customer Service Department, you will work in a comfortable call center environment. You understand the importance of being a client's first point of contact when they need assistance. You take pride in knowing how and when to provide support, solutions, and sales opportunities in order to deliver an exceptional customer experience and even make someone's day better.

Join a supportive team as a Personal Lines Insurance Broker, where you will receive training, enjoy a permanent position with a competitive salary and benefits package, and contribute to our client's reputation for taking care of both employees and customers.

Our client is a leading insurance brokerage serving both personal and commercial lines. Experiencing significant growth, they are looking for insurance professionals like you to join a dynamic team in beautiful offices located in Québec City and Lévis.

What We Offer

• Permanent full-time position
• Competitive base salary starting at $49,000+, depending on experience
• Monthly bonus program $$
• Daytime schedule only. No evenings or weekends!
• Flexible schedule of 35 or 40 hours per week, typically Monday to Friday from 8:30 a.m. to 4:30 p.m.
• Option to work 28 hours over 4 days from October through March
• Finish work at 4:00 p.m. on Fridays
• Comprehensive group benefits paid at 50% by the employer (life insurance, prescription drugs, dental, disability, etc.) starting on Day 1
• Retirement savings plan (DPSP) with employer matching contributions of up to 2% of annual salary
• Free virtual telemedicine service and Employee & Family Assistance Program
• $200 annual wellness spending account
• 3 weeks of vacation per year or more based on experience, plus 1 additional week during the holidays
• 7 additional personal days
• Competitive commissions on cross-selling products
• Hybrid work model with 2 days per week in the office
• Friendly office environment featuring free coffee, ping-pong table, rooftop terrace, slush machine, team contests and activities, and more
• Complete computer equipment provided by the employer
• Ongoing training and reimbursement of your AMF license
• Employee discounts on auto and home insurance

What You Bring

• Strong negotiation and persuasion skills to negotiate with multiple insurance carriers
• A passion for delivering exceptional customer service and generating new sales (along with the generous commissions that come with them)
• Excellent communication and interpersonal skills
• Customer-focused and action-oriented mindset
• Ability to identify solutions, provide assistance, escalates issues when necessary, and recognize cross-selling opportunities
• Process policy changes, provide quotes, retain clients, and handle inbound inquiries
• Manage renewals and update client files while providing professional insurance advice
• Shop the market and obtain quotes from various insurance providers
• Respond to policyholders' questions regarding their insurance files
• Depending on your preference, choose between:
  • 100% customer service, or
  • A hybrid role consisting of approximately 10 hours of sales and 25 hours of customer service per week

Who Are You?

• You have at least one year of experience in personal lines insurance
• You are energetic, empathetic, and possess strong communication skills that help put people at ease
• You have excellent problem-solving abilities and can identify the right solution for each situation
• You have a reliable home internet connection to support remote work when required
• You are comfortable using technology
• You can efficiently navigate multiple software platforms while working with dual monitors

This is an exciting opportunity to join a growing brokerage, develop your career, and enjoy a rewarding work environment with excellent compensation and benefits.