Personal Banking Trainee: Launch Your Banking Career

TD Bank Group; Maple Ridge; On-site; CAD 46,000 - 61,000; Full time

Benefits offered by this job

Mobility within Assigned District

Training & Onboarding

Job summary

TD Bank Group is seeking a Personal Banking Associate Trainee in Maple Ridge, BC. You will guide customers to solutions, support day-to-day banking needs, and promote digital banking tools.

Qualifications include a high school diploma or 1+ years of experience, proficiency with MS Office, and knowledge of banking processes. Mobility within the district is required as part of training and placement.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent – within 90 days of start date.
• Post-Secondary or Undergraduate degree (in related field) preferred.
• Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet.
• Knowledge of banking solutions and processes to advise customers.
• A self-starter who works independently in a dynamic work environment.
• A strong communicator with established customer experience skills.

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide customers to the right contact person for appropriate solutions.
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness.

Skills

MS Office

Banking knowledge

Communication skills

Time management

Independent work

Education

High School diploma

Post-secondary degree preferred

Tools

Branch software

Internet

Job description

TD Bank Group is seeking a Personal Banking Associate Trainee in Maple Ridge, BC. You will guide customers to solutions, support day-to-day banking needs, and promote digital banking tools.

Qualifications include a high school diploma or 1+ years of experience, proficiency with MS Office, and knowledge of banking processes. Mobility within the district is required as part of training and placement.