Personal Banking Trainee | Growth, Training & Impact

TD; Coquitlam; On-site; CAD 46,000 - 61,000; Full time

Job summary

TD Canada Trust is seeking a Personal Banking Associate Trainee at our Coquitlam branch. You will guide customers to appropriate staff for advice on new accounts, investments, and banking solutions while delivering a positive customer experience.

The role requires a High School diploma and 1+ years of relevant experience, with IFC licensing within 90 days. A post-secondary degree is preferred and proficiency in MS Office is expected. Mobility within the assigned district is required.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• IFC licensing within 90 days of start date.
• Post-secondary or undergraduate degree preferred.
• Proficiency in MS Office (Word, Excel and Outlook), branch software and internet.
• Knowledge of banking solutions and processes to advise customers.
• Self-starter who works independently in a dynamic environment with strong organizational skills.
• Strong communicator with customer experience skills who can connect effectively with customers.

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Guide customers to the right contact for appropriate solutions while handling confidential matters.
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support frontline staff with scheduled cash and non-cash transactions and report non-standard matters to management.
• Promote team effectiveness and participate in performance development to achieve common objectives.

Skills

Strong communication

Customer service focus

Problem solving

Relationship building

Education

High School diploma or equivalent

Post-secondary degree preferred

IFC licensing within 90 days

Tools

MS Office (Word, Excel, Outlook)

Job description

TD Canada Trust is seeking a Personal Banking Associate Trainee at our Coquitlam branch. You will guide customers to appropriate staff for advice on new accounts, investments, and banking solutions while delivering a positive customer experience.

The role requires a High School diploma and 1+ years of relevant experience, with IFC licensing within 90 days. A post-secondary degree is preferred and proficiency in MS Office is expected. Mobility within the assigned district is required.