Frontline Banking Trainee: Elevate Customer Experience

TD; Whitby; On-site; CAD 46,000 - 61,000; Full time

Job summary

TD Canada Trust in Whitby, Ontario is seeking a Personal Banking Associate Trainee to guide customers through financial needs, new accounts, and banking solutions. You will refer customers to the appropriate staff, promote digital banking, and support frontline teams with scheduled transactions, while maintaining customer trust and regulatory compliance.

The role requires a High School diploma (or 1+ years’ experience) and familiarity with MS Office and banking software.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• IFC certification or equivalent within 90 days of start date.
• Post-secondary degree (related field) preferred.
• Proficiency in MS Office (Word, Excel, Outlook), branch software and internet.
• Knowledge of banking solutions to advise customers.

Responsibilities

• Engage customers with day-to-day banking needs and inquiries.
• Guide customers to the right staff for solutions.
• Educate customers on mobile, ATM, and online banking trends.
• Support staff with cash and non-cash transactions and report issues.
• Suggest improvements to branch operations for better customer experience.
• Complete business processes accurately and per regulations.
• Promote a positive, equitable work environment within the team.

Skills

Customer service

MS Office

Communication

Education

High School diploma

Post-Secondary degree preferred

Tools

Branch software

Job description

TD Canada Trust in Whitby, Ontario is seeking a Personal Banking Associate Trainee to guide customers through financial needs, new accounts, and banking solutions. You will refer customers to the appropriate staff, promote digital banking, and support frontline teams with scheduled transactions, while maintaining customer trust and regulatory compliance.

The role requires a High School diploma (or 1+ years’ experience) and familiarity with MS Office and banking software.