Personal Banking Associate, Part time (Future opportunities)- Québec City

TD; Quebec; On-site; CAD 32,194 - 42,981; Full time

Benefits offered by this job

Health and well-being benefits

Savings and retirement programs

Paid time off

Job summary

TD is seeking a dedicated professional for a customer-focused role in banking in Quebec. The ideal candidate should have at least a High School diploma and relevant experience, with a strong emphasis on customer service and communication skills. Responsibilities include engaging customers, providing banking solutions, and supporting frontline staff.

The position offers various benefits including health and well-being programs, a variable compensation package, and opportunities for career development.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months.
• Proficiency in using MS Office (Word, Excel and Outlook).
• Knowledge of banking solutions.

Responsibilities

• Engage customers in day-to-day advice and service transactions.
• Guide customers to the right contact for solutions.
• Educate customers on digital banking trends.
• Support frontline staff with cash and non-cash transactions.
• Recommend improvements to enhance customer experience.

Skills

Customer service skills

Communication skills

Organizational skills

Self-starter

Education

High School diploma

Post-Secondary or Undergraduate degree

Tools

MS Office

Job description

Work Location: Sainte-Foy, Quebec, Canada

Hours: 18.75

Line Of Business: Personal & Commercial Banking

Pay Details: 23.37$ / 31.20$ CAD

Responsibilities

• Engage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking
• Support the frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
• Participate in the timely and accurate completion of business processes and procedures
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives

Qualifications

• High School diploma and/or 1+ years of relevant experience
• Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months
• Post‑Secondary or Undergraduate degree (in related field) preferred
• Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet
• Knowledge of banking solutions and processes to advise customers
• A self‑starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills
• A dynamic, diligent, and effective influencer with can‑do attitude to exercise initiative and handle several tasks and changing priorities
• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner

Benefits

Our Total Rewards package includes a base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Language Requirement (Quebec Only)

• Remarque: Étant donné que cet affichage concerne de futurs postes vacants et qu’il servira à pourvoir de nombreux postes aux exigences comparables à l’avenir, nous invitons les candidats bilingues et francophones à poser leur candidature. Lorsqu’un poste sera à pourvoir, une évaluation des besoins en matière de langue sera effectuée pour déterminer si la connaissance d’une autre langue que le français est exigée.